# ChartRequest — profile, pricing & turnaround

> ChartRequest in the Medical Record Retrieval / ROI segment. 6 of 8 rubric fields published; published cost: $4.99–$2,000/Month by tier.

Canonical page: https://medrecords.ai/content-hub/services/chartrequest/

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[Content Hub](https://medrecords.ai/content-hub/) › Service Providers & BPOs

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## ChartRequest — Profile & Assessment

ChartRequest operates in the medical-record review ecosystem, within the Medical Record Retrieval / ROI segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 12 of 17 facts are confirmed from 13 public sources; unpublished fields are marked, never estimated.

4 sections·13 sources·Verified 2026-08-21 ✓
Disclosure
12/17 facts
01

### What it does

ChartRequest publishes these service lines: Release of information SaaS platform and tiered offerings: ChartRequest Complete (flat-fee managed service), ChartRequest Select (flexible billing), ChartRequest Pro (self-service, revenue share). Everything above is drawn from the 13 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

02

### Evaluation criteria

Disclosure across the hub — 318 vendors profiled
Bar chart of published rubric fields across 318 profiled vendors. ChartRequest sits at 6 of 8; the median is 5.

ChartRequest publishes **6 of the 8** fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 22 of the 318 publish more; 55 publish exactly as many.

Content Hub rubric — 6 of 8 published
✓
Processing model
Automated software platform (algorithmic pricing engine)
✓
Human QA
None disclosed
○
Typical turnaround
Not published
✓
Pricing model
Statute-based algorithmic per-request fees
✓
Indicative cost
$4.99–$2,000/Month by tier (per third-party listing)
○
Export formats
Not published
✓
Best for
PHI/medical record request automation for law firms & providers
✓
Customer satisfaction
4.7/5 on Capterra (3 reviews); not enough reviews on G2 to provide a rating
03

### Profile notes

Who it serves
Law firms, insurance carriers (health and life insurance record retrieval), healthcare providers
Claims & platform notes
ChartRequest SaaS platform for automated ROI billing/compliance
Review summary
Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence.
Competitive coverage
[Top 10 Record Retrieval Companies in North America](https://www.wisedocs.ai/blogs/top-10-record-retrieval-companies-in-north-america) · [Top Release of Information Companies](https://www.chartrequest.com/articles/top-release-of-information-companies) · [Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026](https://www.getcodeshealth.com/blogs/software-solutions-personal-injury-law-firms) · [Best ChartRequest Alternatives](https://www.getcodeshealth.com/blogs/best-chartrequest-alternatives) · [Best Medical Record Retrieval Software Solutions for Case Managers in 2026](https://www.getcodeshealth.com/blogs/software-solutions-case-managers) · [Medchart Alternatives](https://www.getcodeshealth.com/blogs/medchart-alternatives)
04

### What to confirm before you sign

ChartRequest publishes 6 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.

1.
What is the turnaround on a 1,000-page file, and is that a median or a best case?
Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
Typical turnaround — 65% of Medical Record Retrieval / ROI vendors leave this unpublished[Ours: same day on the self-service plan](https://medrecords.ai/plans/self-service/?src=content-hub-chartrequest)
2.
What formats does the deliverable come in, and do the citations survive export?
Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
Export formats — 100% of Medical Record Retrieval / ROI vendors leave this unpublished[Ours: DOCX or HTML, every citation stays a live link](https://medrecords.ai/product/hyperlinked-exports/?src=content-hub-chartrequest)
3.
Where do the records live, and who signs the BAA?
Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
Every vendor[Ours: HIPAA-eligible cloud under our own BAA](https://medrecords.ai/hipaa/?src=content-hub-chartrequest)
4.
Is my data used to train a model?
Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
Every vendor[Ours: never trains a model](https://medrecords.ai/security/?src=content-hub-chartrequest)

### Key facts

[](https://www.chartrequest.com)

| Segment | Medical Record Retrieval / ROI |
| --- | --- |
| Website | https://www.chartrequest.com |
| Founded | 2012 (Atlanta, GA) |
| HQ | One Glenlake Pkwy, Suite 650, Atlanta, GA 30328 |
| Ownership | Private, appears independently owned |
| Pricing | Publishes a 'complex algorithm' pricing model compliant with state/federal fee statutes; 3 product tiers (Complete/Select/Pro) with differing fee structures; exact per-page rates not published on researched pages -- offers a 'Pricing Review' dispute process |
| Not published | Headcount — Turnaround — Certifications |

### Sources

- [Source](https://chartrequest.com/pricing-review/)
- [ChartRequest website](https://www.chartrequest.com)
- [ChartRequest – Requestors](https://www.chartrequest.com/requestors)
- [ChartRequest – Pricing Review](https://www.chartrequest.com/support/pricing-review)
- [Capterra – ChartRequest](https://capterra.com/p/255221/ChartRequest/)
- [SoftwareFinder – ChartRequest pricing](https://softwarefinder.com/emr-software/chartrequest)
- [G2 – ChartRequest seller page](https://www.g2.com/sellers/chartrequest)
- [Wisedocs: Top 10 Record Retrieval Companies in North America](https://www.wisedocs.ai/blogs/top-10-record-retrieval-companies-in-north-america)
- [ChartRequest: Top Release of Information Companies](https://www.chartrequest.com/articles/top-release-of-information-companies)
- [Codes Health: Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026](https://www.getcodeshealth.com/blogs/software-solutions-personal-injury-law-firms)
- [Codes Health: Best ChartRequest Alternatives](https://www.getcodeshealth.com/blogs/best-chartrequest-alternatives)
- [Codes Health: Best Medical Record Retrieval Software Solutions for Case Managers in 2026](https://www.getcodeshealth.com/blogs/software-solutions-case-managers)
- [Codes Health: Medchart Alternatives](https://www.getcodeshealth.com/blogs/medchart-alternatives)

Medrecords AI
Every line cited back to its page.
Send one real record set. We return a cited chronology you can check line by line, and a human decides what it means.
[Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-chartrequest) [Book a demo](https://medrecords.ai/demo/?src=content-hub-chartrequest)

### How Medrecords AI does this work

Medrecords AI does this category of work as software. The record is sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means.

[Product — **Missing records** — Gaps in the production surfaced against what the record itself references. Read more →](https://medrecords.ai/product/missing-records-identification/?src=content-hub-chartrequest) [Solution — **Record sorting & dedup** — Raw production in; sorted, deduplicated, Bates-ready case file out. Read more →](https://medrecords.ai/solutions/medical-record-sorting/?src=content-hub-chartrequest) [Product — **Deduplication** — Repeat productions collapsed so the same page is not reviewed twice. Read more →](https://medrecords.ai/product/medical-record-deduplication/?src=content-hub-chartrequest)
Test it on a file you already have.
Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way.
[Test a file](https://medrecords.ai/test-a-file/?src=content-hub-chartrequest) [Book a demo](https://medrecords.ai/demo/?src=content-hub-chartrequest)

### Explore the Content Hub

[

#### Software & platforms

AI and case-management platforms across medical-record review.

](https://medrecords.ai/content-hub/software/) [

#### Service providers & BPOs

IME, peer review, retrieval, and BPO providers.

](https://medrecords.ai/content-hub/services/) [

#### State programs

Rules, AMA Guides edition, and MMI standards by state.

](https://medrecords.ai/content-hub/states/) [

#### Comparisons

Head-to-head vendor and program comparisons.

](https://medrecords.ai/content-hub/compare/) [

#### Guides

Editorial reference on report writing, MMI, and validity testing.

](https://medrecords.ai/content-hub/guides/) [

#### Conferences & events

Workers' comp, claims, and IME conferences with editorial takes.

](https://medrecords.ai/content-hub/events/) [

#### Directories

Link-out rosters of examiners, LNCs, and expert witnesses.

](https://medrecords.ai/content-hub/directory/) [

#### State matrix report

All 10 verified state programs, side by side.

](https://medrecords.ai/content-hub/reports/ime-state-matrix-2026/) [

#### Content Hub home

The full index of everything in the hub.

](https://medrecords.ai/content-hub/)
Medrecords AI

### Minutes per file. Every line cited. 10¢ a page.

Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature.

- Minutes per file, not days
- Every line cited to its source page
- Flat 10¢/page, duplicates free — no license, no minimums
- HIPAA-eligible · SOC 2 audit-ready

[Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-chartrequest) [Book a demo](https://medrecords.ai/demo/)
See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side.

Last verified: 2026-08-15