# HealthMark Group — profile, pricing & turnaround > HealthMark Group in the Medical Record Retrieval / ROI segment. 5 of 8 rubric fields published; published turnaround: 85% of requests in 8 business hours. Canonical page: https://medrecords.ai/content-hub/services/healthmark-group/ --- [Content Hub](https://medrecords.ai/content-hub/) › Service Providers & BPOs HE ## HealthMark Group — Profile & Assessment HealthMark Group operates in the medical-record review ecosystem, within the Medical Record Retrieval / ROI segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 10 of 17 facts are confirmed from 6 public sources; unpublished fields are marked, never estimated. 4 sections·6 sources·Verified 2026-08-21 ✓ Disclosure 10/17 facts 01 ### What it does HealthMark Group publishes 1 service line: Release of information, medical record management, healthcare audits (HEDIS, RADV), HIM compliance, FMLA/disability form management, digital imaging delivery (DICOM viewer). Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated. 02 ### Evaluation criteria Disclosure across the hub — 318 vendors profiled Bar chart of published rubric fields across 318 profiled vendors. HealthMark Group sits at 5 of 8; the median is 5. HealthMark Group publishes **5 of the 8** fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 78 of the 318 publish more; 91 publish exactly as many. Content Hub rubric — 5 of 8 published ✓ Processing model Human ROI team + workflow automation platform ✓ Human QA Included (4-step QA process) ✓ Typical turnaround 85% of requests in 8 business hours ○ Pricing model Not published ○ Indicative cost Not published ○ Export formats Not published ✓ Best for Hospitals, health systems, multi-specialty practices ✓ Customer satisfaction 4.1/5 on Birdeye (753 reviews); mixed BBB reviews citing both praise and support complaints 03 ### Profile notes Who it serves Providers, health plans/payers (HEDIS/RADV audit clients), patients Claims & platform notes DICOM viewer for digital imaging delivery; patient request processing platform 26 million requests processed; 95% 5-star patient ratings; 98% client retention rate Review summary Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence. Competitive coverage [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/) 04 ### What to confirm before you sign HealthMark Group publishes 5 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands. 1. How do you charge — per page, per file, per hour, or per seat? Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages. Pricing model — 76% of Medical Record Retrieval / ROI vendors leave this unpublished[Ours: flat per page, no seats, no subscription](https://medrecords.ai/plans/self-service/?src=content-hub-healthmark-group) 2. What does a real 1,000-page file cost, all in? Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate. Indicative cost — 94% of Medical Record Retrieval / ROI vendors leave this unpublished[Ours: 10¢ a page, duplicates free](https://medrecords.ai/plans/self-service/?src=content-hub-healthmark-group) 3. What formats does the deliverable come in, and do the citations survive export? Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file. Export formats — 100% of Medical Record Retrieval / ROI vendors leave this unpublished[Ours: DOCX or HTML, every citation stays a live link](https://medrecords.ai/product/hyperlinked-exports/?src=content-hub-healthmark-group) 4. Where do the records live, and who signs the BAA? Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks. Every vendor[Ours: HIPAA-eligible cloud under our own BAA](https://medrecords.ai/hipaa/?src=content-hub-healthmark-group) 5. Is my data used to train a model? Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors. Every vendor[Ours: never trains a model](https://medrecords.ai/security/?src=content-hub-healthmark-group) ### Key facts [](https://healthmark-group.com) | Segment | Medical Record Retrieval / ROI | | --- | --- | | Website | https://healthmark-group.com | | HQ | Dallas, TX (full street address not published) | | Ownership | TA Associates made a strategic investment (per TA/Baird press materials); Ridgemont Equity Partners acquired a minority equity position in 2025 following a recapitalization | | Turnaround | Industry-leading 8 business hours claimed for most records (per company site) | | Not published | Founded — Headcount — Pricing — Certifications | ### Sources - [HealthMark Group website](https://healthmark-group.com) - [HealthMark Release of Information](https://healthmark-group.com/release-of-information/) - [HealthMark Hospital Patient Record Management](https://healthmark-group.com/hospital-patient-record-management/) - [Birdeye - Healthmark Group reviews](https://reviews.birdeye.com/healthmark-group-150242434273360) - [BBB - HealthMark Group complaints](https://www.bbb.org/us/tx/dallas/profile/medical-records/healthmark-group-llc-0875-90627505/complaints) - [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/) Medrecords AI Every line cited back to its page. Send one real record set. We return a cited chronology you can check line by line, and a human decides what it means. [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-healthmark-group) [Book a demo](https://medrecords.ai/demo/?src=content-hub-healthmark-group) ### How Medrecords AI does this work Medrecords AI does this category of work as software. The record is sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means. [Product — **Missing records** — Gaps in the production surfaced against what the record itself references. Read more →](https://medrecords.ai/product/missing-records-identification/?src=content-hub-healthmark-group) [Solution — **Record sorting & dedup** — Raw production in; sorted, deduplicated, Bates-ready case file out. Read more →](https://medrecords.ai/solutions/medical-record-sorting/?src=content-hub-healthmark-group) [Product — **Deduplication** — Repeat productions collapsed so the same page is not reviewed twice. Read more →](https://medrecords.ai/product/medical-record-deduplication/?src=content-hub-healthmark-group) Test it on a file you already have. Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way. [Test a file](https://medrecords.ai/test-a-file/?src=content-hub-healthmark-group) [Book a demo](https://medrecords.ai/demo/?src=content-hub-healthmark-group) ### Explore the Content Hub [ #### Software & platforms AI and case-management platforms across medical-record review. ](https://medrecords.ai/content-hub/software/) [ #### Service providers & BPOs IME, peer review, retrieval, and BPO providers. ](https://medrecords.ai/content-hub/services/) [ #### State programs Rules, AMA Guides edition, and MMI standards by state. ](https://medrecords.ai/content-hub/states/) [ #### Comparisons Head-to-head vendor and program comparisons. ](https://medrecords.ai/content-hub/compare/) [ #### Guides Editorial reference on report writing, MMI, and validity testing. ](https://medrecords.ai/content-hub/guides/) [ #### Conferences & events Workers' comp, claims, and IME conferences with editorial takes. ](https://medrecords.ai/content-hub/events/) [ #### Directories Link-out rosters of examiners, LNCs, and expert witnesses. ](https://medrecords.ai/content-hub/directory/) [ #### State matrix report All 10 verified state programs, side by side. ](https://medrecords.ai/content-hub/reports/ime-state-matrix-2026/) [ #### Content Hub home The full index of everything in the hub. ](https://medrecords.ai/content-hub/) Medrecords AI ### Minutes per file. Every line cited. 10¢ a page. Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature. - Minutes per file, not days - Every line cited to its source page - Flat 10¢/page, duplicates free — no license, no minimums - HIPAA-eligible · SOC 2 audit-ready [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-healthmark-group) [Book a demo](https://medrecords.ai/demo/) See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side. Last verified: 2026-08-15