# Ontellus — profile, pricing & turnaround > Ontellus in the Medical Record Retrieval / ROI segment. 5 of 8 rubric fields published. Unpublished fields are marked, never estimated. Canonical page: https://medrecords.ai/content-hub/software/ontellus/ --- [Content Hub](https://medrecords.ai/content-hub/) › Software & Platforms ON ## Ontellus — Profile & Assessment Ontellus operates in the medical-record review ecosystem, within the Medical Record Retrieval / ROI, AI-native / Tech-enabled service segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 10 of 17 facts confirmed from 14 public sources; the rest are marked unpublished. 4 sections·14 sources·Verified 2026-08-21 ✓ Disclosure 10/17 facts 01 ### What it does Nationwide online medical records retrieval, organization, and chronology: 'SmartChron™' (chronology tool) and 'SmartOrg™' (indexing), plus billing summaries, claim evaluation reports, medical canvassing, social-media investigation, and a DICOM viewer for imaging records. The published service lines are: Health records retrieval and claims intelligence, My.Ontellus online portal, SmartChron (chronological record organization), SmartOrg (intelligent records organization), billing/record summaries, claim evaluation reports, medical canvassing, social media investigation and DICOM viewer. Everything above is drawn from the 14 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated. 02 ### Evaluation criteria Disclosure across the hub — 318 vendors profiled Bar chart of published rubric fields across 318 profiled vendors. Ontellus sits at 5 of 8; the median is 5. Ontellus publishes **5 of the 8** fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 78 of the 318 publish more; 91 publish exactly as many. Content Hub rubric — 5 of 8 published ✓ Processing model Human-managed retrieval + proprietary technology platform ✓ Human QA None disclosed ✓ Typical turnaround Most requests completed in under 30 business days ○ Pricing model No published pricing model. No dollar figures published anywhere in the vendor site. ○ Indicative cost Not published ○ Export formats Not published ✓ Best for High-volume law firms wanting price predictability ✓ Customer satisfaction 3.2/5 across 46 Google Business reviews spanning 3 office listings (captured 13 Aug 2026). Platform aggregate, not a Medrecords AI rating. 03 ### Profile notes Who it serves Insurance carriers, self-insured corporations, law firms, mass tort litigation, Workers' compensation, vehicle/bodily injury, general liability, medical malpractice and life insurance claims Claims & platform notes My.Ontellus portal, SmartChron, SmartOrg claims intelligence tools, No explicit AI-technology claims found in fetched content — SmartChron/SmartOrg are described as analytical/organizational tools without specified AI/ML methodology. Described as 'one of the nation's largest privately held data retrieval and claims intelligence' platforms (per Datavant press release). Self-describes as 'the nation's largest online records retrieval service for custodians, insurance carriers, legal firms or self-insured corporations' and integrates with Guidewire and Duck Creek. Review summary Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence. Competitive coverage [Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/) · [Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026](https://www.getcodeshealth.com/blogs/software-solutions-personal-injury-law-firms) · [Best Ontellus Alternatives for Legal Medical Record Retrieval](https://www.getcodeshealth.com/blogs/best-ontellus-alternatives-for-legal-medical-record-retrieval) · [7 Best Yocierge Alternatives](https://www.getcodeshealth.com/blogs/yocierge-alternatives) · [Best Medical Record Retrieval Software Solutions for Case Managers in 2026](https://www.getcodeshealth.com/blogs/software-solutions-case-managers) · [Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/) · [EvenUp Alternatives](https://www.getcodeshealth.com/blogs/evenup-alternatives) · [Supio Alternatives](https://www.getcodeshealth.com/blogs/supio-alternatives) · [Medchart Alternatives](https://www.getcodeshealth.com/blogs/medchart-alternatives) 04 ### What to confirm before you sign Ontellus publishes 5 of the 8 fields in the Content Hub rubric. Across all 318 vendors profiled in the Content Hub, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands. 1. How do you charge — per page, per file, per hour, or per seat? Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages. Pricing model — 58% of all profiled vendors leave this unpublished[Ours: flat per page, no seats, no subscription](https://medrecords.ai/plans/self-service/?src=content-hub-ontellus) 2. What does a real 1,000-page file cost, all in? Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate. Indicative cost — 83% of all profiled vendors leave this unpublished[Ours: 10¢ a page, duplicates free](https://medrecords.ai/plans/self-service/?src=content-hub-ontellus) 3. What formats does the deliverable come in, and do the citations survive export? Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file. Export formats — 92% of all profiled vendors leave this unpublished[Ours: DOCX or HTML, every citation stays a live link](https://medrecords.ai/product/hyperlinked-exports/?src=content-hub-ontellus) 4. Where do the records live, and who signs the BAA? Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks. Every vendor[Ours: HIPAA-eligible cloud under our own BAA](https://medrecords.ai/hipaa/?src=content-hub-ontellus) 5. Is my data used to train a model? Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors. Every vendor[Ours: never trains a model](https://medrecords.ai/security/?src=content-hub-ontellus) ### Key facts [](https://ontellus.com) | Segment | Medical Record Retrieval / ROI, AI-native / Tech-enabled service | | --- | --- | | Website | https://ontellus.com | | HQ | Not published (phone area code 713 suggests Houston, TX; unverified street address) | | Ownership | Formerly owned by Aquiline Capital Partners and The Capstreet Group; acquired by Datavant (agreement signed June 12, 2025; deal completed August 6, 2025); owns ChartSwap (acquired ChartSwap in October 2018) | | Certifications | SOC 2 Type II, MPL Premium Partner since 2015, CLM (Claims and Litigation Management Alliance) member since 2011, HIPAA-compliant portal, SOC 2 Type II compliant, MPL Association premium partner (since 2015) and CLM member (since 2011) | | Not published | Founded — Headcount — Pricing — Turnaround | ### Sources - [Source](https://www.datavant.com/press-release/datavant-completes-acquisition-of-ontellus) - [Ontellus website](https://ontellus.com) - [Ontellus Records Retrieval](https://www.ontellus.com/records-retrieval) - [Ontellus Team - Comparably](https://www.comparably.com/companies/ontellus/reviews/team) - [Codes Health - Ontellus alternatives](https://www.getcodeshealth.com/blogs/best-ontellus-alternatives-for-legal-medical-record-retrieval) - [Records On Time: Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/) - [Codes Health: Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026](https://www.getcodeshealth.com/blogs/software-solutions-personal-injury-law-firms) - [Codes Health: Best Ontellus Alternatives for Legal Medical Record Retrieval](https://www.getcodeshealth.com/blogs/best-ontellus-alternatives-for-legal-medical-record-retrieval) - [Codes Health: 7 Best Yocierge Alternatives](https://www.getcodeshealth.com/blogs/yocierge-alternatives) - [Codes Health: Best Medical Record Retrieval Software Solutions for Case Managers in 2026](https://www.getcodeshealth.com/blogs/software-solutions-case-managers) - [Records On Time: Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/) - [Codes Health: EvenUp Alternatives](https://www.getcodeshealth.com/blogs/evenup-alternatives) - [Codes Health: Supio Alternatives](https://www.getcodeshealth.com/blogs/supio-alternatives) - [Codes Health: Medchart Alternatives](https://www.getcodeshealth.com/blogs/medchart-alternatives) - [Google Business reviews for Ontellus](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPMWFTZktBEAE!2m1!1s0x0:0x46ff6b4131985319!3m1!1s2@1:CIHM0ogKEICAgICO1aSfKA%7C%7C?hl=en) Medrecords AI Every line cited back to its page. Send one real record set. We return a cited chronology you can check line by line, and a human decides what it means. [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-ontellus) [Book a demo](https://medrecords.ai/demo/?src=content-hub-ontellus) ### How Medrecords AI does this work Medrecords AI does this category of work as software. The record is sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means. [Product — **Missing records** — Gaps in the production surfaced against what the record itself references. Read more →](https://medrecords.ai/product/missing-records-identification/?src=content-hub-ontellus) [Solution — **Record sorting & dedup** — Raw production in; sorted, deduplicated, Bates-ready case file out. Read more →](https://medrecords.ai/solutions/medical-record-sorting/?src=content-hub-ontellus) [Product — **Deduplication** — Repeat productions collapsed so the same page is not reviewed twice. Read more →](https://medrecords.ai/product/medical-record-deduplication/?src=content-hub-ontellus) Test it on a file you already have. Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way. [Test a file](https://medrecords.ai/test-a-file/?src=content-hub-ontellus) [Book a demo](https://medrecords.ai/demo/?src=content-hub-ontellus) ### Explore the Content Hub [ #### Software & platforms AI and case-management platforms across medical-record review. ](https://medrecords.ai/content-hub/software/) [ #### Service providers & BPOs IME, peer review, retrieval, and BPO providers. ](https://medrecords.ai/content-hub/services/) [ #### State programs Rules, AMA Guides edition, and MMI standards by state. ](https://medrecords.ai/content-hub/states/) [ #### Comparisons Head-to-head vendor and program comparisons. ](https://medrecords.ai/content-hub/compare/) [ #### Guides Editorial reference on report writing, MMI, and validity testing. ](https://medrecords.ai/content-hub/guides/) [ #### Conferences & events Workers' comp, claims, and IME conferences with editorial takes. ](https://medrecords.ai/content-hub/events/) [ #### Directories Link-out rosters of examiners, LNCs, and expert witnesses. ](https://medrecords.ai/content-hub/directory/) [ #### State matrix report All 10 verified state programs, side by side. ](https://medrecords.ai/content-hub/reports/ime-state-matrix-2026/) [ #### Content Hub home The full index of everything in the hub. ](https://medrecords.ai/content-hub/) Medrecords AI ### Minutes per file. Every line cited. 10¢ a page. Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature. - Minutes per file, not days - Every line cited to its source page - Flat 10¢/page, duplicates free — no license, no minimums - HIPAA-eligible · SOC 2 audit-ready [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-ontellus) [Book a demo](https://medrecords.ai/demo/) See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side. Last verified: 2026-08-15