# Reciprocity Industries — profile, pricing & turnaround > Reciprocity Industries in the Mass Tort / Settlement / Lien segment. 5 of 8 rubric fields published. Unpublished fields are marked, never estimated. Canonical page: https://medrecords.ai/content-hub/software/reciprocity-industries/ --- [Content Hub](https://medrecords.ai/content-hub/) › Software & Platforms RI ## Reciprocity Industries — Profile & Assessment Reciprocity Industries operates in the medical-record review ecosystem, within the Mass Tort / Settlement / Lien segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 11 of 17 facts are confirmed from 3 public sources; unpublished fields are marked, never estimated. 4 sections·3 sources·Verified 2026-08-21 ✓ Disclosure 11/17 facts 01 ### What it does Reciprocity Industries publishes these service lines: Legal call center services (client intake, lead follow-up, contract services), Litigation support division for mass tort cases, Legal marketing (landing pages, TV/digital advertising, SEO/PPC), Website management, Software development, Business call center services and Consulting. Everything above is drawn from the 3 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated. 02 ### Evaluation criteria Disclosure across the hub — 318 vendors profiled Bar chart of published rubric fields across 318 profiled vendors. Reciprocity Industries sits at 5 of 8; the median is 5. Reciprocity Industries publishes **5 of the 8** fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 78 of the 318 publish more; 91 publish exactly as many. Content Hub rubric — 5 of 8 published ✓ Processing model Human team (call center + case management) ✓ Human QA None disclosed ○ Typical turnaround Not published ✓ Pricing model Quote-based ○ Indicative cost Not published ○ Export formats Not published ✓ Best for Client intake & litigation support for PI/mass tort law firms ✓ Customer satisfaction 4.4/5 aggregate rating on Trustanalytica (Billings, MT listing) 03 ### Profile notes Who it serves Mass tort and personal injury (general; specific MDLs not itemized in content reviewed) Claims & platform notes Amazon Connect-based phone systems; proprietary case management software; real-time analytics 1,000+ completed projects; 500+ law firms served (per site claims) Review summary Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence. Competitive coverage [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/) 04 ### What to confirm before you sign Reciprocity Industries publishes 5 of the 8 fields in the Content Hub rubric. Across the 23 Mass Tort / Settlement / Lien vendors profiled here, the median is 4 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands. 1. What does a real 1,000-page file cost, all in? Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate. Indicative cost — 100% of Mass Tort / Settlement / Lien vendors leave this unpublished[Ours: 10¢ a page, duplicates free](https://medrecords.ai/plans/self-service/?src=content-hub-reciprocity-industries) 2. What is the turnaround on a 1,000-page file, and is that a median or a best case? Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week. Typical turnaround — 83% of Mass Tort / Settlement / Lien vendors leave this unpublished[Ours: same day on the self-service plan](https://medrecords.ai/plans/self-service/?src=content-hub-reciprocity-industries) 3. What formats does the deliverable come in, and do the citations survive export? Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file. Export formats — 100% of Mass Tort / Settlement / Lien vendors leave this unpublished[Ours: DOCX or HTML, every citation stays a live link](https://medrecords.ai/product/hyperlinked-exports/?src=content-hub-reciprocity-industries) 4. Where do the records live, and who signs the BAA? Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks. Every vendor[Ours: HIPAA-eligible cloud under our own BAA](https://medrecords.ai/hipaa/?src=content-hub-reciprocity-industries) 5. Is my data used to train a model? Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors. Every vendor[Ours: never trains a model](https://medrecords.ai/security/?src=content-hub-reciprocity-industries) ### Key facts [](https://reciprocityind.com) | Segment | Mass Tort / Settlement / Lien | | --- | --- | | Website | https://reciprocityind.com | | Founded | 2008 | | HQ | 2727 Central Ave STE 4, Billings, MT 59102 | | Headcount | 150+ employees | | Ownership | Founder-owned; founded by Andrew Van Arsdale and Tyler Cross | | Not published | Pricing — Turnaround — Certifications | ### Sources - [Reciprocity Industries website](https://reciprocityind.com) - [Trustanalytica – Reciprocity Industries reviews](https://trustanalytica.org/us/mt/billings/reviews/reciprocity-industries) - [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/) Medrecords AI Every line cited back to its page. Send one real record set. We return a cited chronology you can check line by line, and a human decides what it means. [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-reciprocity-industries) [Book a demo](https://medrecords.ai/demo/?src=content-hub-reciprocity-industries) ### How Medrecords AI does this work Medrecords AI does this category of work as software. The record is sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means. [Solution — **Mass tort case review** — One criteria set applied across an entire docket, not a sample of it. Read more →](https://medrecords.ai/solutions/mass-tort-case-review/?src=content-hub-reciprocity-industries) [Product — **Mass tort batch processing** — The same extraction criteria run across every claimant file in a docket. Read more →](https://medrecords.ai/product/mass-tort-batch-processing/?src=content-hub-reciprocity-industries) [Solution — **Settlement claim review** — Matrix criteria applied file by file, with the citation behind each call. Read more →](https://medrecords.ai/solutions/settlement-claim-scoring/?src=content-hub-reciprocity-industries) Test it on a file you already have. Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way. [Test a file](https://medrecords.ai/test-a-file/?src=content-hub-reciprocity-industries) [Book a demo](https://medrecords.ai/demo/?src=content-hub-reciprocity-industries) ### Explore the Content Hub [ #### Software & platforms AI and case-management platforms across medical-record review. ](https://medrecords.ai/content-hub/software/) [ #### Service providers & BPOs IME, peer review, retrieval, and BPO providers. ](https://medrecords.ai/content-hub/services/) [ #### State programs Rules, AMA Guides edition, and MMI standards by state. ](https://medrecords.ai/content-hub/states/) [ #### Comparisons Head-to-head vendor and program comparisons. ](https://medrecords.ai/content-hub/compare/) [ #### Guides Editorial reference on report writing, MMI, and validity testing. ](https://medrecords.ai/content-hub/guides/) [ #### Conferences & events Workers' comp, claims, and IME conferences with editorial takes. ](https://medrecords.ai/content-hub/events/) [ #### Directories Link-out rosters of examiners, LNCs, and expert witnesses. ](https://medrecords.ai/content-hub/directory/) [ #### State matrix report All 10 verified state programs, side by side. ](https://medrecords.ai/content-hub/reports/ime-state-matrix-2026/) [ #### Content Hub home The full index of everything in the hub. ](https://medrecords.ai/content-hub/) Medrecords AI ### Minutes per file. Every line cited. 10¢ a page. Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature. - Minutes per file, not days - Every line cited to its source page - Flat 10¢/page, duplicates free — no license, no minimums - HIPAA-eligible · SOC 2 audit-ready [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-reciprocity-industries) [Book a demo](https://medrecords.ai/demo/) See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side. Last verified: 2026-08-15