# Records on Time — profile, pricing & turnaround > Records on Time in the Long-tail / Boutique segment. 8 of 8 rubric fields published; published cost: $49.95 per record request. Canonical page: https://medrecords.ai/content-hub/software/records-on-time/ --- [Content Hub](https://medrecords.ai/content-hub/) › Software & Platforms RO ## Records on Time — Profile & Assessment Records on Time operates in the medical-record review ecosystem, within the Long-tail / Boutique segment. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 14 of 17 facts are confirmed from 4 public sources; unpublished fields are marked, never estimated. 4 sections·4 sources·Verified 2026-08-21 ✓ Disclosure 14/17 facts 01 ### What it does Records on Time publishes these service lines: Medical record retrieval, EHR-integrated same-day delivery (400,000+ connected providers), Traditional retrieval and CMS integrations (Neos, Needles, Smart Advocate, Litify, Filevine, Clio, CASEpeer). Everything above is drawn from the 4 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated. 02 ### Evaluation criteria Disclosure across the hub — 318 vendors profiled Bar chart of published rubric fields across 318 profiled vendors. Records on Time sits at 8 of 8; the median is 5. Records on Time publishes **8 of the 8** fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. No profiled vendor publishes more, and only 5 publish all 8. Content Hub rubric — 8 of 8 published ✓ Processing model AI/EHR Automation + Human Retrieval (hybrid) ✓ Human QA Included (human staff for non-EHR providers) ✓ Typical turnaround Same-day for EHR-connected providers (400,000+ providers); ~21 days average for traditional retrieval ✓ Pricing model Flat per-request fee ✓ Indicative cost $49.95 per record request (no separate provider fees) ✓ Export formats Delivered directly into case management system (CMS); OCR-processed and compressed ✓ Best for Law Firms Needing CMS-Integrated Fast Record Retrieval ✓ Customer satisfaction No public reviews found 03 ### Profile notes Who it serves Personal injury (implied core focus) Claims & platform notes EHR integration network; "Mastermind Group" professional community 99% completion rate claimed Review summary Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence. Competitive coverage [Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/) · [Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/) 04 ### What to confirm before you sign Records on Time publishes 8 of the 8 fields in the Content Hub rubric. Across the 34 Long-tail / Boutique vendors profiled here, the median is 5 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands. 1. Where do the records live, and who signs the BAA? Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks. Every vendor[Ours: HIPAA-eligible cloud under our own BAA](https://medrecords.ai/hipaa/?src=content-hub-records-on-time) 2. Is my data used to train a model? Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors. Every vendor[Ours: never trains a model](https://medrecords.ai/security/?src=content-hub-records-on-time) ### Key facts [](https://www.recordsontime.com/) | Segment | Long-tail / Boutique | | --- | --- | | Website | https://www.recordsontime.com/ | | Founded | Not published ("founder has 25+ years firsthand experience") | | Pricing | $49.95 flat fee per record request; zero provider fees on EHR retrieval; no monthly subscription, pay-per-request | | Turnaround | EHR: same-day; traditional: ~21 days average | | Certifications | HIPAA and SOC 2 compliant | | Not published | HQ — Headcount — Ownership | ### Sources - [Records on Time website](https://www.recordsontime.com/) - [BBB search - no listing found](https://www.bbb.org/search?find_text=Records%20on%20Time&find_type=name) - [Records On Time: Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/) - [Records On Time: Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/) Medrecords AI Every line cited back to its page. Send one real record set. We return a cited chronology you can check line by line, and a human decides what it means. [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-records-on-time) [Book a demo](https://medrecords.ai/demo/?src=content-hub-records-on-time) ### How Medrecords AI does this work Medrecords AI does this category of work as software. The record is sorted, deduplicated and read in minutes, every statement cited back to its page, and a qualified human signs off on what it means. [Solution — **Medical record review** — The review you were about to outsource, delivered as software — every line cited. Read more →](https://medrecords.ai/solutions/medical-record-review/?src=content-hub-records-on-time) [Product — **Summaries** — Narrative and structured summaries generated from the sorted record. Read more →](https://medrecords.ai/product/summaries/?src=content-hub-records-on-time) [Product — **Citations** — Every statement links back to the page and line it came from. Read more →](https://medrecords.ai/product/citations/?src=content-hub-records-on-time) Test it on a file you already have. Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way. [Test a file](https://medrecords.ai/test-a-file/?src=content-hub-records-on-time) [Book a demo](https://medrecords.ai/demo/?src=content-hub-records-on-time) ### Explore the Content Hub [ #### Software & platforms AI and case-management platforms across medical-record review. ](https://medrecords.ai/content-hub/software/) [ #### Service providers & BPOs IME, peer review, retrieval, and BPO providers. ](https://medrecords.ai/content-hub/services/) [ #### State programs Rules, AMA Guides edition, and MMI standards by state. ](https://medrecords.ai/content-hub/states/) [ #### Comparisons Head-to-head vendor and program comparisons. ](https://medrecords.ai/content-hub/compare/) [ #### Guides Editorial reference on report writing, MMI, and validity testing. ](https://medrecords.ai/content-hub/guides/) [ #### Conferences & events Workers' comp, claims, and IME conferences with editorial takes. ](https://medrecords.ai/content-hub/events/) [ #### Directories Link-out rosters of examiners, LNCs, and expert witnesses. ](https://medrecords.ai/content-hub/directory/) [ #### State matrix report All 10 verified state programs, side by side. ](https://medrecords.ai/content-hub/reports/ime-state-matrix-2026/) [ #### Content Hub home The full index of everything in the hub. ](https://medrecords.ai/content-hub/) Medrecords AI ### Minutes per file. Every line cited. 10¢ a page. Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature. - Minutes per file, not days - Every line cited to its source page - Flat 10¢/page, duplicates free — no license, no minimums - HIPAA-eligible · SOC 2 audit-ready [Test on a file](https://medrecords.ai/test-a-file/?src=content-hub-records-on-time) [Book a demo](https://medrecords.ai/demo/) See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side. Last verified: 2026-08-15