# Upload the fact sheet as a record, then find missing providers > How to check a mass tort claimant's providers against the file in Medrecords AI, using the fact sheet as a record, Q&A and the missing records list. Canonical page: https://medrecords.ai/help/case-types/mass-tort/missing/ --- New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/) [Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) ›[Mass tort](https://medrecords.ai/help/case-types/mass-tort/) › — Upload the fact sheet as a record, then find missing providers MEDRECORDS AI HELP ## Upload the fact sheet as a record, then find missing providers Medrecords AI has no plaintiff fact sheet feature. You can still use the fact sheet to find gaps. Upload it into the claimant's case as a record. Then ask Q&A which providers it names that have no records in the file. Check the missing records list too, and request what is still outstanding. Last checked 2026-10-24 — ·Written by Ahmed Jemaa **Help center contents26 articles** Start here - [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/) - [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/) Work with the records - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/) - [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/) - [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/) - [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/) - [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) Write and share - [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/) - [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/) - [Set up report templates](https://medrecords.ai/help/tasks/templates/) - [Export your work](https://medrecords.ai/help/tasks/export/) Account and trust - [Set your role](https://medrecords.ai/help/tasks/roles/) - [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/) - [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/) - [Glossary of terms](https://medrecords.ai/help/glossary/) Case type playbooks - [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/) - [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/) - [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/) - [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/) - [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/) - [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/) [See every topic on the help center home](https://medrecords.ai/help/) ### Why this takes a few steps A plaintiff fact sheet is the form a claimant fills in for the court. It lists doctors, pharmacies and hospitals. The app does not read it as a form or check it field by field. It reads it like any other page. So the work of comparing it to the file is yours, with the app's help. ### Upload the fact sheet 1. Open the claimant's case. 2. On the **Files** card, press **Add files** . 3. Add the fact sheet as a PDF. 4. Press **Upload** . You pay 1 credit per page, as for any record. The confirm window opens again after the upload. Your earlier answers are kept. See [add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/). ### Ask which providers have no records Open the **Q&A** pane on the case. Type in the box that says "Ask about this case". Try questions like these: - "List every provider, pharmacy and hospital named in the fact sheet." - "Which of those providers have no records in this file?" - "Which records cover the exposure period, and which months have none?" Each answer carries numbered citations. Click a citation to open the page. Check each name against the **Provider** and **Facility** filters on the **Records** tab. See [filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/). ### Use the missing records list The missing records list shows records that your documents mention but that are not in the file. A lab result that was ordered but never arrived is a common example. 1. Open the list from the **Needs attention** card on the Overview. 2. Use the **Type** menu or **Search references** to narrow it. 3. Answer **Yes, this is it** or **Not a match** on each possible match. 4. Use **Dismiss as** for items you do not need. Nothing is deleted. The list only finds records that another record mentions. If no record refers to a provider, the list cannot know about it. That is why the fact sheet check above matters. See [work through the missing records list](https://medrecords.ai/help/tasks/missing-records/). ### Request the records - Press **Request from provider** on 1 item, or **Request all from provider** for a group. - The app opens your own email program with a drafted request. It does not send anything for you. - Press **Export** to download the list as an Excel file. This costs no credits. For providers you found through Q&A but that are not on the list, write the request yourself. ### Keep the case up to date When new records arrive, add them to the same case. Then check the list again. Items the app matches move to the **Located** tab. For a written gap summary, you can also make a **Missing Records & Gap Analysis** report. See [which report to write](https://medrecords.ai/help/case-types/mass-tort/reports/). Read more about [product liability causation review](https://medrecords.ai/solutions/product-liability-medical-causation-review/). Medrecords AI organizes and cites the records. Its output is not a medical or legal opinion and does not replace your expert. ### Related help - [Mass tort playbook home](https://medrecords.ai/help/case-types/mass-tort/) - [Find proof of use in the records](https://medrecords.ai/help/case-types/mass-tort/records/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Mass tort questions and answers](https://medrecords.ai/help/case-types/mass-tort/faq/) Facts checked against the Medrecords AI app code on 2026-10-24. ### Try it on a real file Upload a case and see the page count and cost before you confirm. [Book a demo](https://medrecords.ai/demo/)