# Find med mal records that are referenced but not produced > Use the Medrecords AI missing records list, search and the timeline to spot chart parts a med mal production mentions but did not include. Canonical page: https://medrecords.ai/help/case-types/medical-malpractice/missing/ --- New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/) [Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) ›[Medical malpractice](https://medrecords.ai/help/case-types/medical-malpractice/) › — Find med mal records that are referenced but not produced MEDRECORDS AI HELP ## Find med mal records that are referenced but not produced Medrecords AI lists records that your own documents mention but that are not in the file, such as a lab ordered with no result on file. In a med mal case, check that list first. Then use search and the timeline to look for gaps the list cannot see, because the app only finds what another record refers to. Last checked 2026-10-24 — ·Written by Ahmed Jemaa **Help center contents26 articles** Start here - [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/) - [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/) Work with the records - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/) - [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/) - [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/) - [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/) - [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) Write and share - [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/) - [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/) - [Set up report templates](https://medrecords.ai/help/tasks/templates/) - [Export your work](https://medrecords.ai/help/tasks/export/) Account and trust - [Set your role](https://medrecords.ai/help/tasks/roles/) - [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/) - [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/) - [Glossary of terms](https://medrecords.ai/help/glossary/) Case type playbooks - [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/) - [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/) - [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/) - [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/) - [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/) - [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/) [See every topic on the help center home](https://medrecords.ai/help/) ### Start with the missing records list Open the list from the **Needs attention** card on the Overview, or from the missing records figure on the **Case files** tab. It costs no credits. The full steps are in [work through the missing records list](https://medrecords.ai/help/tasks/missing-records/). The list has 3 tabs: | Tab | What it holds | | --- | --- | | Outstanding | Records still missing | | Located | Records matched to a file in the case | | Dismissed | Records you set aside, with a reason | ### Work the list for a med mal case 1. Use the **Type** menu to show lab, imaging and consult items first. These often hold the results your case turns on. 2. Pick **Ordered** to see items that were ordered with no result on file. 3. Open each provider group. Click through to the records that mention each item. 4. Where it says "Possible match found", answer **Yes, this is it** or **Not a match** . 5. Use **Dismiss as** for items that do not matter, and pick a reason. ### Request what is missing Press **Request from provider** on 1 item, or **Request all from provider** for a group. The app opens your own email program with a drafted request. It does not send anything for you. Press **Export** to download the list as an Excel file. It has a summary sheet and 1 sheet per status. ### Look for gaps the list cannot see The list only finds records that another record mentions. Some gaps leave no trace like that. Check for them by hand. - **Gaps in time.** On the **Timeline** tab, pick **Date by date** and step through the stay. A missing night of nursing notes shows as a jump in the dates. - **Missing parts of the chart.** Press **Filters** and narrow by document type. Look at each type in turn. If nursing or lab records are thin, ask for more. - **Words that point to other records.** Use search in **Keywords** mode. Try words like "addendum", "see attached", "called" or "pending". See [search your records](https://medrecords.ai/help/tasks/search/). - **Results with no follow-up.** Ask in Q&A which results have no later note about them. Check each cited page. Mark what you find with a flag or a note, so you can find it again. See [add flags, highlights and notes](https://medrecords.ai/help/tasks/annotations/). ### What the app cannot find - It cannot know about a visit or test that no record mentions. - It does not read EHR audit trails, so it cannot tell you if a note was changed. Request the audit trail on its own. Our guide on [EHR audit trails](https://medrecords.ai/guides/ehr-audit-trail-medical-malpractice/) explains how. - It does not fetch records. You send each request. When new records arrive, [add them to the case](https://medrecords.ai/help/tasks/add-records-later/). Then see [which records to upload](https://medrecords.ai/help/case-types/medical-malpractice/records/) for parts that are often left out. Medrecords AI organizes and cites the records. Its output is not a medical or legal opinion and does not replace your expert. ### Related help - [Review a medical malpractice case in Medrecords AI](https://medrecords.ai/help/case-types/medical-malpractice/) - [Which records should you upload for a med mal review?](https://medrecords.ai/help/case-types/medical-malpractice/records/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Search your records](https://medrecords.ai/help/tasks/search/) Facts checked against the Medrecords AI app code on 2026-10-24. ### Try it on a real file Upload a case and see the page count and cost before you confirm. [Book a demo](https://medrecords.ai/demo/)