# Find gaps in treatment and the reason the records give > How to spot breaks in care in a personal injury or MVA case in Medrecords AI, tell them apart from missing records, and find the reason each record gives. Canonical page: https://medrecords.ai/help/case-types/personal-injury/missing/ --- New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/) [Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) ›[Personal injury](https://medrecords.ai/help/case-types/personal-injury/) › — Find gaps in treatment and the reason the records give MEDRECORDS AI HELP ## Find gaps in treatment and the reason the records give Medrecords AI does not flag gaps in treatment for you. You find them with the timeline, filters, search and Q&A, and each fact has a page cite. Start with the missing records list, because a gap is often a record you do not have yet. Then look for the reason the records give for each break. Last checked 2026-10-24 — ·Written by Ahmed Jemaa **Help center contents26 articles** Start here - [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/) - [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/) Work with the records - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/) - [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/) - [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/) - [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/) - [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) Write and share - [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/) - [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/) - [Set up report templates](https://medrecords.ai/help/tasks/templates/) - [Export your work](https://medrecords.ai/help/tasks/export/) Account and trust - [Set your role](https://medrecords.ai/help/tasks/roles/) - [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/) - [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/) - [Glossary of terms](https://medrecords.ai/help/glossary/) Case type playbooks - [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/) - [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/) - [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/) - [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/) - [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/) - [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/) [See every topic on the help center home](https://medrecords.ai/help/) ### What a gap in treatment is A gap in treatment is a break between visits. The other side often says a long break means the person got better, or that something else caused the later pain. So you need to know where each gap is and what the records say about it. There are 2 kinds of gap: - **A missing record.** The person had care, but the file does not have it. - **A real break.** The person had no care for a while. Rule out the first before you call it the second. ### Step 1: check the missing records list 1. Open the missing records list from the **Needs attention** card on the Overview. 2. Look at the **Outstanding** tab. 3. Use the **Type** menu to show therapy, consult and imaging items. 4. Request what is missing with **Request from provider** . See [work through the missing records list](https://medrecords.ai/help/tasks/missing-records/). Every case type can also make the Missing Records & Gap Analysis report. It comes with an Excel download of the list. ### Step 2: find the breaks 1. Open the **Timeline** tab. 2. Look at the month strip at the top. It shows how many events fall in each month. A month with few or no events can be a gap. 3. Press **Filters** and pick 1 provider, such as the physical therapy clinic. Now the space between visits is easy to see. 4. Switch to **Date by date** and step through with **Next date** . ### Step 3: ask Q&A Open the **Q&A** pane on the case. Type a plain question in the box "Ask about this case". For example: "List each break of more than 30 days between visits after the date of injury. Give the date on each side and any reason the records give." Pick the number of days that fits your case. Click each cite and read the page. Q&A answers come from the records, but you check them. The **Ask a question** button at the top of the app is the help chat. It cannot see your cases. ### Step 4: find the reason Records often say why care stopped. Use **Keywords** search with words like these: - "cancelled", "no show" and "missed" - "out of town" and "moved" - "insurance" and "authorization" - "discharged" and "home exercise" - "improved" and "worse" When you find a reason, add a note to the entry. You can also make a flag called "Gap" and put it on the page. See [add flags, highlights and notes](https://medrecords.ai/help/tasks/annotations/). ### Where gaps show in reports These reports have a section for gaps. Each is a cited draft you check. | Report | Section | | --- | --- | | Personal Injury Record Review | Gaps in Treatment | | Damages Summary | Gaps and Contradictions | | Mechanism-of-Injury Consistency Analysis (MVA) | Course and Gaps | Run the verification check on any report before you send it. See [prepare a damages summary and a demand narrative](https://medrecords.ai/help/case-types/personal-injury/reports/). ### Read more Our guide on [record summaries for demand letters](https://medrecords.ai/guides/ai-medical-record-summary-for-demand-letters/) shows how gaps fit into a demand. Medrecords AI organizes and cites the records. Its output is not a medical or legal opinion and does not replace your expert. ### Related help - [Review a personal injury case in Medrecords AI](https://medrecords.ai/help/case-types/personal-injury/) - [Upload the right records and bills](https://medrecords.ai/help/case-types/personal-injury/records/) - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Search your records](https://medrecords.ai/help/tasks/search/) Facts checked against the Medrecords AI app code on 2026-10-24. ### Try it on a real file Upload a case and see the page count and cost before you confirm. [Book a demo](https://medrecords.ai/demo/)