# Upload the right records and bills for a personal injury case > Which medical records, bills and prior records to upload for a personal injury or MVA case in Medrecords AI, and how to find providers you have not requested. Canonical page: https://medrecords.ai/help/case-types/personal-injury/records/ --- New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/) [Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) ›[Personal injury](https://medrecords.ai/help/case-types/personal-injury/) › — Upload the right records and bills for a personal injury case MEDRECORDS AI HELP ## Upload the right records and bills for a personal injury case For a personal injury or crash case in Medrecords AI, upload the treating records, the bills and any records from before the injury. Put them all in 1 case for 1 claimant. Then use the missing records list, the provider filter and search to find providers that the records name but you have not requested yet. Last checked 2026-10-24 — ·Written by Ahmed Jemaa **Help center contents26 articles** Start here - [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/) - [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/) Work with the records - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/) - [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/) - [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/) - [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/) - [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) Write and share - [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/) - [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/) - [Set up report templates](https://medrecords.ai/help/tasks/templates/) - [Export your work](https://medrecords.ai/help/tasks/export/) Account and trust - [Set your role](https://medrecords.ai/help/tasks/roles/) - [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/) - [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/) - [Glossary of terms](https://medrecords.ai/help/glossary/) Case type playbooks - [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/) - [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/) - [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/) - [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/) - [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/) - [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/) [See every topic on the help center home](https://medrecords.ai/help/) ### What to upload | Record | Why it helps | | --- | --- | | Crash or incident report | States how it happened. On MVA cases it feeds the collision section | | EMS and ambulance records | First account of the injury and early findings | | ER or urgent care records | First care and the first complaints | | Imaging reports | The radiologist's words, such as "no acute finding" | | Specialist and surgery records | Diagnoses, procedures and work limits | | Physical therapy and chiropractic notes | The course of care and any breaks in it | | Pharmacy records | Medicines and refill dates | | Itemized bills | The billed charges for each visit | | Lien letters and letters of protection | Who claims to be paid back | | Records from before the injury | Earlier care to the same body parts | | IME report, if there is 1 | Needed for a Response to IME report | An IME is an independent medical exam, often done by a doctor the other side picks. ### Records from before the injury Ask for records from before the date of injury too. They show the baseline, which is how the person was before. Medrecords AI keeps them in date order with the rest. The Pre-existing Condition Analysis report and Q&A use them to compare before and after. See [find prior injuries and check the mechanism](https://medrecords.ai/help/case-types/personal-injury/analysis/). ### Bills Upload itemized bills, not only totals. Billed charges show in reports under "Medical Expenses (Billed Charges)" or "Billed Charges of Record". The **Billing Ledger** tab lists every charge on the case. Press **Export CSV** there to save it. Medrecords AI reports what was billed. It does not say what a bill should be or what is owed after a lien. ### File types - PDF, PNG, JPG, Word and text files are read. ZIP files are unpacked in your browser. - TIFF, GIF and HEIC files are not read. Save them as PDF or JPG first. - DICOM imaging files are stored and you can view them. The app does not read the images. Upload the radiology report too. See [which files you can upload](https://medrecords.ai/help/tasks/file-types-limits/). ### Duplicate pages Injury files repeat pages a lot. The same ER record can come from the hospital, the doctor and the insurer. Keep **Remove duplicate pages** on. Credits for removed copies come back to you. Our guide on [deduplicating personal injury records](https://medrecords.ai/guides/deduplicate-medical-records-for-personal-injury/) explains why this matters for bills. ### Find providers you have not requested Records often name other providers. A referral to a pain clinic or an order for an MRI are common examples. Here are 4 ways to find them. 1. **Missing records list.** It lists records your documents mention but the file lacks. Items are grouped by provider. See [work through the missing records list](https://medrecords.ai/help/tasks/missing-records/). 2. **Provider filter.** On the **Records** tab, open the filters and look at the **Provider** and **Facility** lists. Any name you do not know is worth a look. 3. **Search.** Use **Keywords** and try "referred", "referral" and "follow up with". 4. **Q&A.** Open the **Q&A** pane and type in the box "Ask about this case": "List every provider and facility named in the records, with the first page that names each." Click each cite to check it. The missing records list only finds records that another record mentions. If nothing in the file points to a visit, the app cannot know it happened. Ask the claimant too. ### Add records later New records often come in after you start. Add them to the same case. Do not make a new case. See [add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/). Medrecords AI organizes and cites the records. Its output is not a medical or legal opinion and does not replace your expert. ### Related help - [Review a personal injury case in Medrecords AI](https://medrecords.ai/help/case-types/personal-injury/) - [Find gaps in treatment and the reason the records give](https://medrecords.ai/help/case-types/personal-injury/missing/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) Facts checked against the Medrecords AI app code on 2026-10-24. ### Try it on a real file Upload a case and see the page count and cost before you confirm. [Book a demo](https://medrecords.ai/demo/)