# Add records to an existing case in Medrecords AI

> How to add a supplemental production to a finished case in Medrecords AI, what it costs, and how duplicates and your report are handled.

Canonical page: https://medrecords.ai/help/tasks/add-records-later/

---
New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/)
[Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) › — Add records to an existing case in Medrecords AI
MEDRECORDS AI HELP

## Add records to an existing case in Medrecords AI

You can add new records to a case in Medrecords AI once the case has finished processing. Open the case, find the Files card and press Add files. New pages cost 1 credit each. If the case already has a report, the app also updates the report for 50 credits. You see the total before you upload.

Last checked 2026-10-24 — ·Written by Ahmed Jemaa

**Help center contents26 articles**
Start here

- [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/)
- [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/)
- [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/)
- [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/)

Work with the records

- [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/)
- [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/)
- [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/)
- [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/)
- [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/)
- [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/)
- [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/)
- [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/)

Write and share

- [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/)
- [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/)
- [Set up report templates](https://medrecords.ai/help/tasks/templates/)
- [Export your work](https://medrecords.ai/help/tasks/export/)

Account and trust

- [Set your role](https://medrecords.ai/help/tasks/roles/)
- [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/)
- [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/)
- [Glossary of terms](https://medrecords.ai/help/glossary/)

Case type playbooks

- [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/)
- [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/)
- [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/)
- [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/)
- [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/)
- [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/)

[See every topic on the help center home](https://medrecords.ai/help/)

### Before you begin

- The case must be finished. While it is still processing, the button is greyed out and says "Files can be added once the case is complete".
- Only the owner of the case can add files. Cases are private to the person who created them.
- Your email address must be confirmed.

### Steps

1. Open the case.
2. On the **Files** card, press **Add files** .
3. Drag your files or folders into the box. Or press **Choose files** or **Choose a folder** .
4. Check the 3 switches. They are explained below.
5. Read the **Credits for this upload** box. It shows the total and your balance.
6. Press **Upload** . The files show as "Queued for processing".

The same file types work here as in a new case: PDF, Word, DICOM, PNG, JPG, TXT and MD. ZIP files are unpacked for you. See [which files you can upload](https://medrecords.ai/help/tasks/file-types-limits/).

### The 3 switches

| Switch | What it does |
| --- | --- |
| Remove duplicate pages | Takes out repeated pages before they are read, and gives back their credits. When off, every page is read and charged. |
| Strip record-retrieval cover pages | Leaves out the order sheets that record services add. |
| Strip custodian certification pages | Leaves out custodian affidavits and certificates. |

These settings apply to this upload and every run after it.

### What it costs

| Item | Credits |
| --- | --- |
| Each new page | 1 |
| Updating an existing report | 50, only if the case has a report |

Chronology-only cases have no report, so you pay only for the pages. If your balance is too low, the box says how many credits you need and shows a **Buy credits** button.

### Duplicates

The app compares each new file with the files already in the case. If a file has the same content as one you uploaded before, the app refuses it before any charge. It tells you which old file it matches, even if the names differ. Remove that file from your selection and try again.

At the end, the app may also show notes such as "duplicate files skipped" or "unsupported files left out". Those files were not charged.

### What happens after you upload

1. The case goes back into processing.
2. A row called "Re-summarization Queued (New Documents)" appears on the case timeline.
3. When the new records are read, the **Confirm case details** window opens again. Your earlier answers are kept, and new items carry a "new" badge.
4. Check the new items and confirm. See [confirm the case details](https://medrecords.ai/help/tasks/confirm-case/).

Your chronology, narrative and report then include the new records.

### Good habits for supplemental productions

- Keep 1 claimant per case. Add later productions to the same case, not a new one.
- Name files by source and date, for example "Hospital - 2024 - ER.pdf". The names show in the documents list.
- Leave the duplicate switch on. Productions often repeat pages you already have.

### Related help

- [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/)
- [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/)
- [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/)
- Read more about [supplemental record review](https://medrecords.ai/product/supplemental-record-review/) and [deduplication](https://medrecords.ai/product/medical-record-deduplication/).

Facts checked against the Medrecords AI app code on 2026-10-24.

### Try it on a real file

Upload a case and see the page count and cost before you confirm.

[Book a demo](https://medrecords.ai/demo/)