# How does Medrecords AI find and remove duplicate pages? > How Medrecords AI removes repeated pages before they are read, how you get the credits back, and how to see every page it took out. Canonical page: https://medrecords.ai/help/tasks/deduplication/ --- New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/) [Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) › — How does Medrecords AI find and remove duplicate pages? MEDRECORDS AI HELP ## How does Medrecords AI find and remove duplicate pages? Medrecords AI takes out repeated pages before it reads your records, and gives back the credits for them. A page is only removed when it is an exact copy, sits inside a page that was kept, or every AI model agrees it is the same page. You can see each removed page next to the page that was kept. Last checked 2026-10-24 — ·Written by Ahmed Jemaa **Help center contents26 articles** Start here - [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/) - [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/) Work with the records - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/) - [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/) - [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/) - [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/) - [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) Write and share - [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/) - [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/) - [Set up report templates](https://medrecords.ai/help/tasks/templates/) - [Export your work](https://medrecords.ai/help/tasks/export/) Account and trust - [Set your role](https://medrecords.ai/help/tasks/roles/) - [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/) - [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/) - [Glossary of terms](https://medrecords.ai/help/glossary/) Case type playbooks - [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/) - [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/) - [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/) - [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/) - [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/) - [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/) [See every topic on the help center home](https://medrecords.ai/help/) ### Why it matters Record productions repeat pages all the time. The same discharge summary can arrive from the hospital, the doctor and the insurer. Each copy would show up in your chronology and cost you credits. Removing them first keeps the chronology clean and the bill lower. ### Turn it on or off The switch is called **Remove duplicate pages** . It is on by default. - On a new case, you find it under **Before processing** on the create form. - When you add files to a finished case, the **Add files** window has the same switch. When it is off, every page is read and charged, copies included. The change applies to the next upload. ### How pages are matched | Reason shown | What it means | | --- | --- | | Exact copy | The page is identical, byte for byte, to the page that was kept | | Contained in the kept page | Everything on this page also appears on the kept page | | AI-reviewed match | AI review confirmed it is the same page, with every model in agreement | If the models do not all agree, the page stays. The app would rather keep a copy than lose a page. Whole files are checked too. If you pick the same file twice, even with 2 names, the app skips the second one before upload. ### See what was removed 1. Open the case. 2. On the **Overview** , find the **Case files** card. It shows how many duplicate pages were removed. You can also use the duplicates figure on the **Case files** tab. 3. Click it. A window opens with the number of pages reviewed, kept and removed. 4. Use the chips **Exact** , **Contained** and **AI** to filter by reason. Or search by file or page. 5. Pick a kept page. The window shows the **Kept** page beside each **Removed** copy, and why it was removed. ### Your credits Pages are counted when you upload. The credits for removed copies go back to your account in full. Your credit history shows a line with the number of pages removed and the credits returned. ### Get the full file back You cannot put a removed page back into the case. You can always download the file as you uploaded it. - On the **Case files** tab, a file with removed pages has 2 downloads: **Deduplicated** and **Original** . - **Original** saves every page, copies included. - If every page in a file was a copy, the file shows "Not processed: every page is a duplicate". Only **Original** is offered. ### What it does not remove Cover pages, blank pages and pictures that are not clinical are listed for you to see. They are not deleted by this step. To leave cover pages out, use the strip switches on upload. See [add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/). ### Related help - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - Read more about [medical record deduplication](https://medrecords.ai/product/medical-record-deduplication/). Facts checked against the Medrecords AI app code on 2026-10-24. ### Try it on a real file Upload a case and see the page count and cost before you confirm. [Book a demo](https://medrecords.ai/demo/)