# Which files can you upload to Medrecords AI? > The file types Medrecords AI accepts, how ZIP files and duplicates are handled, and the limits to know before you upload a case. Canonical page: https://medrecords.ai/help/tasks/file-types-limits/ --- New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/) [Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) › — Which files can you upload to Medrecords AI? MEDRECORDS AI HELP ## Which files can you upload to Medrecords AI? Medrecords AI accepts PDF files, scanned images in PNG or JPG, DICOM imaging, Word files and plain text. You can also add a ZIP file. The app opens the ZIP in your browser before anything is uploaded or charged. Word and text files are turned into PDF first, and you pay for the pages of that PDF. Last checked 2026-10-24 — ·Written by Ahmed Jemaa **Help center contents26 articles** Start here - [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/) - [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/) - [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/) - [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/) Work with the records - [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/) - [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/) - [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/) - [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/) - [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/) - [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/) - [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/) - [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/) Write and share - [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/) - [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/) - [Set up report templates](https://medrecords.ai/help/tasks/templates/) - [Export your work](https://medrecords.ai/help/tasks/export/) Account and trust - [Set your role](https://medrecords.ai/help/tasks/roles/) - [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/) - [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/) - [Glossary of terms](https://medrecords.ai/help/glossary/) Case type playbooks - [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/) - [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/) - [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/) - [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/) - [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/) - [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/) [See every topic on the help center home](https://medrecords.ai/help/) ### Supported file types | Type | File endings | What to know | | --- | --- | --- | | PDF | .pdf | The main format. Scanned PDFs are fine. | | Images | .png, .jpg, .jpeg | Photos and scans of single pages. | | DICOM imaging | .dcm | Found even when the file has no ending. | | Word | .doc, .docx | Turned into PDF, then counted by PDF pages. | | Text | .txt, .md, .markdown | Turned into PDF, then counted by PDF pages. | | ZIP | .zip | Opened in your browser. The files inside are checked one by one. | Other formats are not on the list. If your scans are TIFF files, save them as PDF first. ### How ZIP files are handled You do not need to unzip records yourself. When you add a ZIP, the app does this before it uploads anything: - It opens the ZIP on your own computer, in the browser. - It takes the files out and checks each one like a normal upload. - It opens a ZIP inside a ZIP 1 level deep. Deeper ZIPs are left out, and the app tells you why. - It skips system clutter, such as hidden files that computers add to folders. - It keeps the folder names in the file name. A file in Records, then 2023, shows as "Records - 2023 - MRI.pdf". - It never treats a Word file as a ZIP, even though Word files are built like one. A single selection can hold up to 10,000 files and 2 GB. Above that, the app asks you to unzip the file on your computer and add the files in smaller groups. A ZIP with a password cannot be opened. Only that ZIP fails, and the rest of your files still go through. ### Duplicate files If you add the same file twice, even under 2 different names, the app spots it when you select the files. It does this before anything is uploaded, so you are not charged twice. Read more about [how duplicates are removed](https://medrecords.ai/product/medical-record-deduplication/). ### Scanned and handwritten pages Scanned pages are read with OCR. Read more about [OCR in Medrecords AI](https://medrecords.ai/product/ocr/). Clear, straight scans give the best text. Handwritten notes are harder to read for any tool. Check key facts from handwritten pages against the source page before you rely on them. ### Imaging The app spots DICOM files by their content, so a scan with no file ending still counts as imaging. See [secure DICOM sharing](https://medrecords.ai/product/secure-dicom-sharing/) for how imaging is stored and shared. ### Before you upload 1. Put all the records for 1 claimant in 1 case. 2. Pick the case type first. See [choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/). 3. Add the files or the ZIP, then review the page count and the cost before you confirm. ### Related help - [Choose the right case type in Medrecords AI](https://medrecords.ai/help/tasks/choose-case-type/) - [All help articles](https://medrecords.ai/help/) Facts checked against the Medrecords AI app code on 2026-10-24. ### Try it on a real file Upload a case and see the page count and cost before you confirm. [Book a demo](https://medrecords.ai/demo/)