# How do I run my first case in Medrecords AI?

> Your first case in Medrecords AI, from sign-up to a finished chronology: create the case, upload records, confirm the details and read the result.

Canonical page: https://medrecords.ai/help/tasks/getting-started/

---
New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/)
[Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) › — How do I run my first case in Medrecords AI?
MEDRECORDS AI HELP

## How do I run my first case in Medrecords AI?

Your first case in Medrecords AI takes 5 steps. You sign up, create the case, upload the records, confirm the case details and then read the chronology. Most of the work is done by the app. You only need to check 2 things: the case type before you start and the key date before the chronology is built.

Last checked 2026-10-24 — ·Written by Ahmed Jemaa

**Help center contents31 articles**
Start here

- [Run your first case](https://medrecords.ai/help/tasks/getting-started/)
- [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/)
- [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/)
- [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/)
- [What happens during processing](https://medrecords.ai/help/tasks/processing/)
- [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/)

Work with the records

- [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/)
- [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/)
- [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/)
- [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/)
- [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/)
- [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/)
- [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/)
- [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/)
- [Ask questions about a case with Q&A](https://medrecords.ai/help/tasks/qa/)

Write and share

- [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/)
- [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/)
- [Set up report templates](https://medrecords.ai/help/tasks/templates/)
- [Export your work](https://medrecords.ai/help/tasks/export/)

Account and trust

- [Set your role](https://medrecords.ai/help/tasks/roles/)
- [How credits and billing work](https://medrecords.ai/help/tasks/credits-billing/)
- [Can I share a case with my team?](https://medrecords.ai/help/tasks/team-sharing/)
- [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/)
- [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/)
- [Glossary of terms](https://medrecords.ai/help/glossary/)

Case type playbooks

- [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/)
- [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/)
- [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/)
- [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/)
- [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/)
- [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/)

[See every topic on the help center home](https://medrecords.ai/help/)

### Before you start

Have these ready:

- **The records** , as PDF, Word or image files. ZIP files and whole folders work too. See [which files you can upload](https://medrecords.ai/help/tasks/file-types-limits/).
- **The case type** , such as Personal Injury or Nursing Home Neglect. See [choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/).
- **Credits.** Each page you upload costs 1 credit. Duplicate pages are removed first and never charged. See [credits and billing](https://medrecords.ai/help/tasks/credits-billing/).

### Step 1. Sign up

1. Create your account.
2. Read and accept the Terms, the Privacy Notice and the BAA. You accept all 3 before you can upload.
3. Pick your role, such as legal nurse consultant or attorney. It sets which case types show first. See [set your role](https://medrecords.ai/help/tasks/roles/).

Each person needs their own account. Never share a login.

### Step 2. Create the case

1. On the cases list, press **New case** .
2. Type a **Case name** , such as "Smith v. Jones".
3. Pick the **Case type** .
4. Drop your files or folders into the upload box. You can add as many as you like at once.
5. If you want, add **Notes for the reviewer** , such as "Fall on March 3, 2024. Focus on the left hip."

### Step 3. Review and start

1. Press **Review** . Check the file list and the page count.
2. Press **Create case** .

If your balance is too low, a "Not enough credits" box opens. You can buy just the credits you are missing, then press **Create case** again.

Changed your mind? For about 1 minute after you start, you can press **Cancel processing** . Every credit comes back and the files stay.

### Step 4. Confirm the case details

The app reads your records, then stops. The case status changes to **Needs confirming** .

1. Open the case. The **Confirm case details** window opens.
2. Check the case summary, the focus and the body parts.
3. Check the key date. Press **Make primary** on the right one.
4. Press **Confirm and continue** .

Confirming is free. You cannot change the focus or key date later, so take your time. See [confirm the case details](https://medrecords.ai/help/tasks/confirm-case/).

### Step 5. Read the chronology

When the status says **Processed** , the case is ready.

| Where | What you get |
| --- | --- |
| Chronology | Every medical event in date order, each linked to its page |
| Chronological narrative | The case told as a story, with a citation on each sentence |
| Documents index | Every record, sorted by type and provider |
| Missing records | Records that other records mention but you did not upload |
| Q&A | A box to ask questions of the records |

Click any event to see the page it came from. See [read the medical chronology](https://medrecords.ai/help/tasks/chronology/).

### What to do next

- Check the facts you will rely on. See [check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/).
- Make a report in the Report studio. See [create a report](https://medrecords.ai/help/tasks/report-studio/).
- Send your work as PDF or Word. See [export your work](https://medrecords.ai/help/tasks/export/).

### Related help

- [What happens during processing](https://medrecords.ai/help/tasks/processing/)
- [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/)
- [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/)
- Read more about [smart case intake](https://medrecords.ai/product/smart-case-intake/).

Facts checked against the Medrecords AI app code on 2026-10-24.

### Try it on a real file

Upload a case and see the page count and cost before you confirm.

[Book a demo](https://medrecords.ai/demo/)