# What happens while Medrecords AI processes a case?

> The stages a Medrecords AI case goes through, what each status means, when you can cancel and what to do if a case fails.

Canonical page: https://medrecords.ai/help/tasks/processing/

---
New — **Missing Records Detection:** flags every visit, provider, and date missing from the file. [See how →](https://medrecords.ai/product/missing-records-identification/)
[Home](https://medrecords.ai/) ›[Help](https://medrecords.ai/help/) › — What happens while Medrecords AI processes a case?
MEDRECORDS AI HELP

## What happens while Medrecords AI processes a case?

Processing is the work Medrecords AI does between your upload and the finished chronology. It reads each page, removes duplicate pages, sorts the records into documents and builds the timeline. It stops once to ask you to confirm the case details. The status on the case tells you where it is.

Last checked 2026-10-24 — ·Written by Ahmed Jemaa

**Help center contents31 articles**
Start here

- [Run your first case](https://medrecords.ai/help/tasks/getting-started/)
- [Choose the right case type](https://medrecords.ai/help/tasks/choose-case-type/)
- [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/)
- [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/)
- [What happens during processing](https://medrecords.ai/help/tasks/processing/)
- [Fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/)

Work with the records

- [Read the medical chronology](https://medrecords.ai/help/tasks/chronology/)
- [Check any fact against its source page](https://medrecords.ai/help/tasks/verify-source/)
- [Search your records with exact text or keywords](https://medrecords.ai/help/tasks/search/)
- [Filter and group the documents index](https://medrecords.ai/help/tasks/documents-index/)
- [Add flags, highlights and notes to records](https://medrecords.ai/help/tasks/annotations/)
- [How duplicate pages are found and removed](https://medrecords.ai/help/tasks/deduplication/)
- [Work through the missing records list](https://medrecords.ai/help/tasks/missing-records/)
- [Add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/)
- [Ask questions about a case with Q&A](https://medrecords.ai/help/tasks/qa/)

Write and share

- [Edit the chronological narrative](https://medrecords.ai/help/tasks/narrative/)
- [Create a report in Report Studio](https://medrecords.ai/help/tasks/report-studio/)
- [Set up report templates](https://medrecords.ai/help/tasks/templates/)
- [Export your work](https://medrecords.ai/help/tasks/export/)

Account and trust

- [Set your role](https://medrecords.ai/help/tasks/roles/)
- [How credits and billing work](https://medrecords.ai/help/tasks/credits-billing/)
- [Can I share a case with my team?](https://medrecords.ai/help/tasks/team-sharing/)
- [Is Medrecords AI HIPAA compliant, and who can see my cases?](https://medrecords.ai/help/tasks/security-hipaa/)
- [How accurate is Medrecords AI, and what are its limits?](https://medrecords.ai/help/tasks/accuracy-limits/)
- [Glossary of terms](https://medrecords.ai/help/glossary/)

Case type playbooks

- [Work a birth injury case](https://medrecords.ai/help/case-types/birth-injury/)
- [Work a nursing home neglect case](https://medrecords.ai/help/case-types/nursing-home/)
- [Work a VA disability case](https://medrecords.ai/help/case-types/va-disability/)
- [Work a mass tort case](https://medrecords.ai/help/case-types/mass-tort/)
- [Work a medical malpractice case](https://medrecords.ai/help/case-types/medical-malpractice/)
- [Work a personal injury or car crash case](https://medrecords.ai/help/case-types/personal-injury/)

[See every topic on the help center home](https://medrecords.ai/help/)

### The statuses

| Status | What it means | What you do |
| --- | --- | --- |
| Queued | The case is waiting to start | Nothing, or cancel it within the first minute |
| Processing | The app is reading the records. A percent shows how far it has got | Wait. You can close the tab |
| Needs confirming | The first read is done. The app needs you to check the details | Open the case and confirm |
| Processed | The chronology and the narrative are ready | Read the case |
| Failed | Something stopped the case | Retry it, see below |
| Cancelled | You cancelled it before it started | Edit and start again when ready |

You see the status on the cases list and at the top of the case.

### What the app does, in order

1. **Opens your files.** It unpacks ZIP files and checks each file can be read. Locked or damaged files are flagged.
2. **Removes duplicate pages.** Repeated pages are taken out and the credits for them come back. See [how duplicate pages are removed](https://medrecords.ai/help/tasks/deduplication/).
3. **Reads each page.** It reads typed text, scans and handwriting.
4. **Sorts the records.** It splits the pages into documents and names each one by type, provider and date.
5. **Asks you to confirm.** It shows the focus, body parts and key date it found. The case waits for you.
6. **Reviews the records against your answers.** 2 rows show on the case timeline: "Case Confirmation" and "Reviewing Records Against Case Focus".
7. **Builds the chronology and the narrative.** The status changes to **Processed** .

### How long it takes

It depends on the number of pages and how hard they are to read. A short file is done much sooner than a large production with many handwritten notes. The percent on the cases list shows progress. You do not need to keep the page open. Come back later and the case will be where it left off.

### Cancel before it starts

After you press **Create case** , a banner says "Processing starts in" with a countdown of about 1 minute.

1. Press **Cancel processing** .
2. Press **Cancel processing** again in the box that opens.

Every credit for the case comes back. The case and its files stay. Once processing starts, it can no longer be cancelled.

### If a case fails

You see "This case did not finish processing."

1. Open the case.
2. Open the case actions menu.
3. Press **Retry processing** .

If the retry fails too, contact us with the case name. Do not create a second copy of the case, or you pay for the pages twice. See [fix a failed upload or a stuck case](https://medrecords.ai/help/tasks/troubleshooting/).

### Add records later

You can add files to a finished case. New pages cost 1 credit each. If the case has a report, the app also updates it for 50 credits. You see the total before you upload. The confirm window opens again so you can update the details. See [add records to an existing case](https://medrecords.ai/help/tasks/add-records-later/).

### Related help

- [Run your first case](https://medrecords.ai/help/tasks/getting-started/)
- [Confirm the case details, key date and focus](https://medrecords.ai/help/tasks/confirm-case/)
- [Which files can you upload?](https://medrecords.ai/help/tasks/file-types-limits/)
- Read more about [the document chronology](https://medrecords.ai/product/chronology/).

Facts checked against the Medrecords AI app code on 2026-10-24.

### Try it on a real file

Upload a case and see the page count and cost before you confirm.

[Book a demo](https://medrecords.ai/demo/)