# ChartSwap — Profile & Review | Medrecords AI

> ChartSwap is a medical record retrieval / roi operating in the medical-record review and IME ecosystem. B2B medical record exchange software connecting requesters (law firms, insurers, record vendors) and provider record custodians; secure record fulfillment tools; electronic payment processing for custodian fees

Canonical page: https://medrecords.ai/ime-hub/services/chartswap/

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## What it does

B2B medical record exchange software connecting requesters (law firms, insurers, record vendors) and provider record custodians; secure record fulfillment tools; electronic payment processing for custodian fees

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Platform: provider-fulfilled, requestor-initiated exchange |
| Human QA | None disclosed |
| Typical turnaround | Average 7.5 days (provider turnaround, self-reported) |
| Pricing model | Per-request (delivery fee + provider custodian fee) |
| Indicative cost | Not published |
| Export formats | Not published |
| Best for | B2B medical record exchange for legal & insurance requestors |
| Customer satisfaction | No public reviews found |

## Profile notes

**Who it serves:** Law firms, insurers, third-party record vendors, healthcare providers

**Claims & platform notes:** ChartSwap record exchange SaaS platform

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/)

## Key facts

- **Segment:** Medical Record Retrieval / ROI
- **Website:** [https://chartswap.com](https://chartswap.com)
- **Founded:** 2012
- **HQ:** Downtown Houston, TX (also references a Kemah, TX location; full street address not published)
- **Headcount:** Not published
- **Ownership:** Acquired by Ontellus in October 2018; now part of Datavant's Legal & Insurance vertical following Datavant's 2025 Ontellus acquisition
- **Pricing:** Requesters pay a per-transaction fee for electronic copies; providers set individual fees per applicable state guidelines; exact rates not published
- **Turnaround:** Not published
- **Certifications:** Not published

## Sources

- [Source](https://chartswap.com/about-us/)
- [ChartSwap website](https://chartswap.com)
- [ChartSwap – Record Requestor FAQ](https://chartswap.com/record-requestor-solutions/faq/)
- [ChartSwap – Testimonials](https://chartswap.com/about-us/testimonials/)
- [Records On Time: Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/)

Last verified: 2026-08-15