# Firstsource Solutions — Profile & Review | Medrecords AI

> Firstsource Solutions is a him / rcm outsourcer & lpo at scale operating in the medical-record review and IME ecosystem. Healthcare provider 'Intelligent Back Office' services; hospital revenue cycle management; healthcare payer BPO

Canonical page: https://medrecords.ai/ime-hub/services/firstsource-solutions/

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## What it does

Healthcare provider 'Intelligent Back Office' services; hospital revenue cycle management; healthcare payer BPO

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Human + Technology Hybrid (BPM/RCM outsourcing) |
| Human QA | None disclosed |
| Typical turnaround | Not published |
| Pricing model | Not published |
| Indicative cost | Not published |
| Export formats | Not published |
| Best for | Healthcare payers and providers outsourcing claims processing and RCM (via MedAssist) |
| Customer satisfaction | KLAS Overall Performance Score 83.8/100; A+ on BBB (not accredited) |

## Profile notes

**Who it serves:** Hospitals, healthcare providers, payers

**Claims & platform notes:** No platform claims published in the source corpus.

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

## Key facts

- **Segment:** HIM / RCM Outsourcer & LPO at scale
- **Website:** [https://www.firstsource.com](https://www.firstsource.com)
- **Founded:** Not published (not confirmed this session)
- **HQ:** Not published in fetch (Mumbai, India — corporate HQ per general industry knowledge, not confirmed via site fetch this session)
- **Headcount:** Not published (not confirmed this session)
- **Ownership:** Publicly traded on NSE/BSE India (part of RP-Sanjiv Goenka Group per general knowledge; not confirmed via fetch this session)
- **Pricing:** Not published
- **Turnaround:** Not published
- **Certifications:** Not published

## Sources

- [Source](https://www.firstsource.com/industries/healthcare-provider/capability/intelligent-back-office)
- [Firstsource Solutions website](https://www.firstsource.com)
- [BBB — Firstsource Solutions USA LLC](https://www.bbb.org/us/ky/louisville/profile/health-and-wellness/firstsource-solutions-usa-llc-0402-2005206)
- [KLAS Research — Firstsource Vendor Ratings](https://klasresearch.com/vendor-ratings/firstsource/63601)
- [ComplaintsBoard — Firstsource Solutions Review](https://www.complaintsboard.com/firstsource-solutions-scam-c397722)
- [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

Last verified: 2026-08-15