# HealthMark Group — Profile & Review | Medrecords AI

> HealthMark Group is a medical record retrieval / roi operating in the medical-record review and IME ecosystem. Release of information, medical record management, healthcare audits (HEDIS, RADV), HIM compliance, FMLA/disability form management, digital imaging delivery (DICOM viewer)

Canonical page: https://medrecords.ai/ime-hub/services/healthmark-group/

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## What it does

Release of information, medical record management, healthcare audits (HEDIS, RADV), HIM compliance, FMLA/disability form management, digital imaging delivery (DICOM viewer)

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Human ROI team + workflow automation platform |
| Human QA | Included (4-step QA process) |
| Typical turnaround | 85% of requests in 8 business hours |
| Pricing model | Not published |
| Indicative cost | Not published |
| Export formats | Not published |
| Best for | Hospitals, health systems, multi-specialty practices |
| Customer satisfaction | 4.1/5 on Birdeye (753 reviews); mixed BBB reviews citing both praise and support complaints |

## Profile notes

**Who it serves:** Providers, health plans/payers (HEDIS/RADV audit clients), patients

**Claims & platform notes:** DICOM viewer for digital imaging delivery; patient request processing platform 26 million requests processed; 95% five-star patient ratings; 98% client retention rate

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

## Key facts

- **Segment:** Medical Record Retrieval / ROI
- **Website:** [https://healthmark-group.com](https://healthmark-group.com)
- **Founded:** Not published
- **HQ:** Dallas, TX (full street address not published)
- **Headcount:** Not published
- **Ownership:** TA Associates made a strategic investment (per TA/Baird press materials); Ridgemont Equity Partners acquired a minority equity position in 2025 following a recapitalization
- **Pricing:** Not published
- **Turnaround:** Industry-leading 8 business hours claimed for most records (per company site)
- **Certifications:** Not published

## Sources

- [HealthMark Group website](https://healthmark-group.com)
- [HealthMark Release of Information](https://healthmark-group.com/release-of-information/)
- [HealthMark Hospital Patient Record Management](https://healthmark-group.com/hospital-patient-record-management/)
- [Birdeye - Healthmark Group reviews](https://reviews.birdeye.com/healthmark-group-150242434273360)
- [BBB - HealthMark Group complaints](https://www.bbb.org/us/tx/dallas/profile/medical-records/healthmark-group-llc-0875-90627505/complaints)
- [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

Last verified: 2026-08-15