# HelpSquad Health — Profile & Review | Medrecords AI

> HelpSquad Health is a offshore (non-india): ph / latam / other operating in the medical-record review and IME ecosystem. Virtual medical assistants (back-office/digital and patient-facing/voice), call center teams, healthcare BPO/white-label BPO, AI patient support, medical billing & claims processing, live chat outsourcing; separate legal BPO line (virtual r

Canonical page: https://medrecords.ai/ime-hub/software/helpsquad-health/

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## What it does

Virtual medical assistants (back-office/digital and patient-facing/voice), call center teams, healthcare BPO/white-label BPO, AI patient support, medical billing & claims processing, live chat outsourcing; separate legal BPO line (virtual receptionists & intake) referenced but not detailed

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Outsourced Human Team (managed virtual assistants) |
| Human QA | Included (managed VA model with oversight) |
| Typical turnaround | Not published |
| Pricing model | Per-hour, tiered packages |
| Indicative cost | $8-$13/hour; packages from $185/month |
| Export formats | Not published |
| Best for | HIPAA-compliant scheduling, billing, patient intake |
| Customer satisfaction | 5.0/5 on Clutch (11 reviews) |

## Profile notes

**Who it serves:** N/A for healthcare VA line; legal intake line exists per site nav but not detailed in fetched content

**Claims & platform notes:** AI patient support offering referenced

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

## Key facts

- **Segment:** Offshore (non-India): PH / LatAm / Other
- **Website:** [https://helpsquad.com](https://helpsquad.com)
- **Founded:** Serving healthcare since 2015 (per site)
- **HQ:** 436 N Main St #1105, Doylestown, PA 18901, USA
- **Headcount:** Not published
- **Ownership:** Not published
- **Pricing:** Back-office (digital) VMAs $8-10/hr; patient-facing (voice) VMAs $10-13/hr; managed team (3+ VAs) custom pricing; live chat plans $185-$600/month tiers
- **Turnaround:** Not published
- **Certifications:** HIPAA-compliant with BAAs; ADA and PCI compliant; Clutch 2026 Top Virtual Assistant Company; Clutch 2026 Top Medical Billing Company

## Sources

- [Source](https://helpsquad.com/pricing/)
- [HelpSquad Health website](https://helpsquad.com)
- [HelpSquad Health Virtual Medical Assistants](https://helpsquad.com/healthcare/virtual-medical-assistants/)
- [HelpSquad Clutch Profile](https://clutch.co/profile/helpsquad)
- [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

Last verified: 2026-08-15