# Ontellus — Profile & Review | Medrecords AI

> Ontellus is a medical record retrieval / roi, ai-native / tech-enabled service operating in the medical-record review and IME ecosystem. Health records retrieval and claims intelligence; My.Ontellus online portal; SmartChron (chronological record organization); SmartOrg (intelligent records organization); billing/record summaries; claim evaluation reports; medical canvassing

Canonical page: https://medrecords.ai/ime-hub/software/ontellus/

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## What it does

Health records retrieval and claims intelligence; My.Ontellus online portal; SmartChron (chronological record organization); SmartOrg (intelligent records organization); billing/record summaries; claim evaluation reports; medical canvassing; social media investigation; DICOM viewer || Nationwide online medical records retrieval, organization, and chronology: 'SmartChron™' (chronology tool) and 'SmartOrg™' (indexing), plus billing summaries, claim evaluation reports, medical canvassing, social-media investigation, and a DICOM viewer for imaging records.

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Human-managed retrieval + proprietary technology platform |
| Human QA | None disclosed |
| Typical turnaround | Most requests completed in under 30 business days |
| Pricing model | Not published |
| Indicative cost | Not published |
| Export formats | Not published |
| Best for | High-volume law firms wanting price predictability |
| Customer satisfaction | No public reviews found |

## Profile notes

**Who it serves:** Insurance carriers, self-insured corporations, law firms, mass tort litigation || Workers' compensation, vehicle/bodily injury, general liability, medical malpractice, life insurance claims

**Claims & platform notes:** My.Ontellus portal, SmartChron, SmartOrg claims intelligence tools || No explicit AI-technology claims found in fetched content — SmartChron/SmartOrg are described as analytical/organizational tools without specified AI/ML methodology. Described as 'one of the nation's largest privately held data retrieval and claims intelligence' platforms (per Datavant press release) || Self-describes as 'the nation's largest online records retrieval service for custodians, insurance carriers, legal firms or self-insured corporations'; integrates with Guidewire and Duck Creek

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/) · [Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026](https://www.getcodeshealth.com/blogs/software-solutions-personal-injury-law-firms) · [Best Ontellus Alternatives for Legal Medical Record Retrieval](https://www.getcodeshealth.com/blogs/best-ontellus-alternatives-for-legal-medical-record-retrieval) · [7 Best Yocierge Alternatives](https://www.getcodeshealth.com/blogs/yocierge-alternatives) · [Best Medical Record Retrieval Software Solutions for Case Managers in 2026](https://www.getcodeshealth.com/blogs/software-solutions-case-managers) · [Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/) · [EvenUp Alternatives](https://www.getcodeshealth.com/blogs/evenup-alternatives) · [Supio Alternatives](https://www.getcodeshealth.com/blogs/supio-alternatives) · [Medchart Alternatives](https://www.getcodeshealth.com/blogs/medchart-alternatives)

## Key facts

- **Segment:** Medical Record Retrieval / ROI, AI-native / Tech-enabled service
- **Website:** [https://ontellus.com](https://ontellus.com)
- **Founded:** Not published
- **HQ:** Not published (phone area code 713 suggests Houston, TX; unverified street address)
- **Headcount:** Not published
- **Ownership:** Formerly owned by Aquiline Capital Partners and The Capstreet Group; acquired by Datavant (agreement signed June 12, 2025; deal completed August 6, 2025); owns ChartSwap (acquired ChartSwap in October 2018)
- **Pricing:** Not published
- **Turnaround:** Not published
- **Certifications:** SOC 2 Type II; MPL Premium Partner since 2015; CLM (Claims and Litigation Management Alliance) member since 2011; HIPAA-compliant portal || SOC 2 Type II compliant; MPL Association premium partner (since 2015); CLM member (since 2011)

## Sources

- [Source](https://www.datavant.com/press-release/datavant-completes-acquisition-of-ontellus)
- [Ontellus website](https://ontellus.com)
- [Ontellus Records Retrieval](https://www.ontellus.com/records-retrieval)
- [Ontellus Team - Comparably](https://www.comparably.com/companies/ontellus/reviews/team)
- [Codes Health - Ontellus alternatives](https://www.getcodeshealth.com/blogs/best-ontellus-alternatives-for-legal-medical-record-retrieval)
- [Records On Time: Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/)
- [Codes Health: Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026](https://www.getcodeshealth.com/blogs/software-solutions-personal-injury-law-firms)
- [Codes Health: Best Ontellus Alternatives for Legal Medical Record Retrieval](https://www.getcodeshealth.com/blogs/best-ontellus-alternatives-for-legal-medical-record-retrieval)
- [Codes Health: 7 Best Yocierge Alternatives](https://www.getcodeshealth.com/blogs/yocierge-alternatives)
- [Codes Health: Best Medical Record Retrieval Software Solutions for Case Managers in 2026](https://www.getcodeshealth.com/blogs/software-solutions-case-managers)
- [Records On Time: Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/)
- [Codes Health: EvenUp Alternatives](https://www.getcodeshealth.com/blogs/evenup-alternatives)
- [Codes Health: Supio Alternatives](https://www.getcodeshealth.com/blogs/supio-alternatives)
- [Codes Health: Medchart Alternatives](https://www.getcodeshealth.com/blogs/medchart-alternatives)

Last verified: 2026-08-15