# Peak Support — Profile & Review | Medrecords AI

> Peak Support is a offshore (non-india): ph / latam / other operating in the medical-record review and IME ecosystem. Healthcare industry vertical support: customer service, technical support, back-office support, accounting; medical record review not explicitly listed on healthcare industry page

Canonical page: https://medrecords.ai/ime-hub/software/peak-support/

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## What it does

Healthcare industry vertical support: customer service, technical support, back-office support, accounting; medical record review not explicitly listed on healthcare industry page

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Outsourced Human Team (offshore/nearshore) |
| Human QA | Included (HIPAA-certified BPO with dedicated teams) |
| Typical turnaround | Not published |
| Pricing model | Contracted/Volume-based |
| Indicative cost | ~$2,000/month starting; <$25/hr average |
| Export formats | Not published |
| Best for | Customized nonclinical healthcare workflow support |
| Customer satisfaction | 4.9/5 on G2; 4.9/5 on Clutch (10 reviews) |

## Profile notes

**Who it serves:** Case types not published in the source corpus.

**Claims & platform notes:** Case study client: Gale Healthcare Solutions (healthcare staffing/tech company) — CSAT improved 7 points within 1 month

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

## Key facts

- **Segment:** Offshore (non-India): PH / LatAm / Other
- **Website:** [https://peaksupport.io](https://peaksupport.io)
- **Founded:** Not published
- **HQ:** Not published
- **Headcount:** Not published
- **Ownership:** Not published
- **Pricing:** Not published
- **Turnaround:** Not published
- **Certifications:** HIPAA-certified, PCI certified, SOC 2 certified; claims 'highest BitSight score of any BPO'

## Sources

- [Source](https://peaksupport.io/industry/healthcare/)
- [Peak Support website](https://peaksupport.io)
- [Peak Support G2 Reviews](https://www.g2.com/products/peak-support/reviews)
- [Peak Support Clutch Profile](https://clutch.co/profile/peak-support)
- [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

Last verified: 2026-08-15