# PITON-Global — Profile & Review | Medrecords AI

> PITON-Global is a offshore (non-india): ph / latam / other operating in the medical-record review and IME ecosystem. Record retrieval outsourcing (custodian outreach/follow-up, medical/employment/billing record retrieval, record indexing/organization, HIPAA-compliant release of information); also references LPO, paralegal support, document review

Canonical page: https://medrecords.ai/ime-hub/software/piton-global/

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## What it does

Record retrieval outsourcing (custodian outreach/follow-up, medical/employment/billing record retrieval, record indexing/organization, HIPAA-compliant release of information); also references LPO, paralegal support, document review

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | Human-led review + Workflow Automation |
| Human QA | Included (specialists own exception resolution/compliance) |
| Typical turnaround | 48-hour request-to-record turnaround (stated target) |
| Pricing model | Per-record, Dedicated FTE, or Managed-outcome |
| Indicative cost | $4-$14 per record; $1,400-$2,600/month per FTE |
| Export formats | Not published |
| Best for | Mass-tort/PI litigation record retrieval, insurance defense |
| Customer satisfaction | No public reviews found (Trustpilot page shows zero reviews) |

## Profile notes

**Who it serves:** Serves law firms, insurers, compliance teams (specific PI/mass-tort labeling not confirmed)

**Claims & platform notes:** 99% complete-and-accurate rate; 76% first-contact success (case study); 97% authorization approval rate (claimed metrics)

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

## Key facts

- **Segment:** Offshore (non-India): PH / LatAm / Other
- **Website:** [https://www.piton-global.com](https://www.piton-global.com)
- **Founded:** Not published
- **HQ:** Not published (vendor-neutral BPO advisory firm; Manila, Cebu, Davao Philippines operations base)
- **Headcount:** Not published
- **Ownership:** Privately held; John Maczynski (CEO), Ralf Ellspermann (Chief Strategy Officer/Founder)
- **Pricing:** Dedicated FTE: $1,400-$2,600/month per specialist; Per-Retrieved-Record: $4-$14 per completed request; Managed Outcome: base fee + SLA-tied bonuses; ~50-70% savings vs. onshore claimed
- **Turnaround:** 48-hour average request-to-record turnaround claimed
- **Certifications:** SOC 2 Type II; HIPAA-compliant workflows; PCI-DSS; GDPR

## Sources

- [Source](https://www.piton-global.com/service/record-retrieval-outsourcing-services-philippines/)
- [PITON-Global website](https://www.piton-global.com)
- [PITON-Global Trustpilot](https://www.trustpilot.com/review/piton-global.com)
- [IntelligentHQ: Top 5 Medical Chronology Platforms [2026 Review]](https://www.intelligenthq.com/top-5-medical-chronology-platforms-2026-review/)

Last verified: 2026-08-15