# Records on Time — Profile & Review | Medrecords AI

> Records on Time is a long-tail / boutique operating in the medical-record review and IME ecosystem. Medical record retrieval; EHR-integrated same-day delivery (400,000+ connected providers); Traditional retrieval; CMS integrations (Neos, Needles, Smart Advocate, Litify, Filevine, Clio, CASEpeer)

Canonical page: https://medrecords.ai/ime-hub/software/records-on-time/

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## What it does

Medical record retrieval; EHR-integrated same-day delivery (400,000+ connected providers); Traditional retrieval; CMS integrations (Neos, Needles, Smart Advocate, Litify, Filevine, Clio, CASEpeer)

## Evaluation criteria

| Criteria | Detail |
|---|---|
| Processing model | AI/EHR Automation + Human Retrieval (hybrid) |
| Human QA | Included (human staff for non-EHR providers) |
| Typical turnaround | Same-day for EHR-connected providers (400,000+ providers); ~21 days average for traditional retrieval |
| Pricing model | Flat per-request fee |
| Indicative cost | $49.95 per record request (no separate provider fees) |
| Export formats | Delivered directly into case management system (CMS); OCR-processed and compressed |
| Best for | Law Firms Needing CMS-Integrated Fast Record Retrieval |
| Customer satisfaction | No public reviews found |

## Profile notes

**Who it serves:** Personal injury (implied core focus)

**Claims & platform notes:** EHR integration network; "Mastermind Group" professional community 99% completion rate claimed

**Review summary:** Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

**Competitive coverage:** [Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/) · [Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/)

## Key facts

- **Segment:** Long-tail / Boutique
- **Website:** [https://www.recordsontime.com/](https://www.recordsontime.com/)
- **Founded:** Not published ("founder has 25+ years firsthand experience")
- **HQ:** Not published
- **Headcount:** Not published
- **Ownership:** Not published
- **Pricing:** $49.95 flat fee per record request; zero provider fees on EHR retrieval; no monthly subscription, pay-per-request
- **Turnaround:** EHR: same-day; traditional: ~21 days average
- **Certifications:** HIPAA and SOC 2 compliant

## Sources

- [Records on Time website](https://www.recordsontime.com/)
- [BBB search - no listing found](https://www.bbb.org/search?find_text=Records%20on%20Time&find_type=name)
- [Records On Time: Comparing the Top 10 Medical Record Providers](https://www.recordsontime.com/comparing-the-top-10-medical-record-retrieval-companies/)
- [Records On Time: Top Medical Record Retrieval Companies of 2026](https://www.recordsontime.com/top-medical-record-retrieval-companies-2026/)

Last verified: 2026-08-15