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ChartSwap review (2026): what the published record shows
This ChartSwap review is built from what the company publishes, not first-hand testing. ChartSwap, founded 2012 in Houston and now part of Datavant’s legal and insurance vertical, runs a B2B medical record exchange connecting law firms and insurers with provider custodians: per-transaction fees, a self-reported 7.5-day average provider turnaround, and HITRUST r2 certification.
An assessment built from ChartSwap’s published materials, captured and sourced in our Content Hub profile (verified 2026-08-28). Where a figure is not published, this page says so rather than estimate it. Nothing here comes from first-hand testing, and none of it is a Medrecords AI rating.
What ChartSwap does
ChartSwap is an exchange, not a review tool: software connecting record requesters (law firms, insurers, record vendors) with provider record custodians, plus secure fulfillment tooling and electronic payment processing for custodian fees. The model is provider-fulfilled and requester-initiated; the platform moves the records rather than reading them.
Key published facts
| Fact | What ChartSwap publishes |
|---|---|
| Founded / HQ | 2012 · Houston, TX |
| Ownership | Acquired by Ontellus in 2018; part of Datavant’s legal and insurance vertical since Datavant’s 2025 Ontellus acquisition |
| Headcount | Not published |
| Processing model | Platform: provider-fulfilled, requester-initiated exchange |
| Turnaround | Average 7.5 days provider turnaround (self-reported) |
| Pricing | Per-transaction fee for requesters plus provider-set custodian fees; exact rates not published |
| Certifications | HITRUST r2; SOC 2 Type II; HIPAA |
| Disclosure score | 6 of 8 rubric fields published |
Pricing: what is published
The structure is published, the numbers are not: requesters pay a per-transaction fee for electronic copies, and providers set their own custodian fees under applicable state guidelines. Total cost per record therefore varies by state and provider, and there is no rate card to compute from in advance.
How ChartSwap compares
Medrecords AI sits in the same market with a different shape: records you upload are read in full, including scans, handwriting, and DICOM imaging, every output line links to its source page, and the price is published per page. Medrecords AI publishes its full rate: ten cents a page on Self-Service, duplicates free, with AI Enablement and On-Prem sold as annual licences. The dimension-by-dimension table is in the Medrecords AI vs ChartSwap comparison.
For the wider field, the ChartSwap alternatives page compares peer vendors on turnaround, human QA, pricing model, and published rate, built on the same published-materials rule as this review.
One boundary worth naming: retrieval is ChartSwap’s job and explicitly not ours. Medrecords AI reads and organizes records you already hold; teams that first need the records fetched pair a retrieval channel like this with a review layer on top.
Upload a record and get a cited chronology back in minutes. You bring the file; a qualified reviewer stays the decision-maker.
Test a file →Frequently asked
How much does ChartSwap cost?
ChartSwap publishes its fee structure but not its rates: requesters pay a per-transaction fee for electronic copies, and providers set individual custodian fees per applicable state guidelines. The all-in cost per record varies by state and provider.
How fast is ChartSwap?
Its self-reported figure is a 7.5-day average provider turnaround. Because fulfillment is done by the provider’s own custodian rather than the platform, actual speed depends on the custodian at the other end of each request.
Who owns ChartSwap?
Ontellus acquired ChartSwap in October 2018, and Datavant’s 2025 acquisition of Ontellus placed it in Datavant’s legal and insurance vertical, alongside DigitalOwl in the same corporate family.
Is this review based on first-hand testing?
No. This review is built from ChartSwap’s own published materials as captured for our Content Hub profile (verified 2026-08-28), the same sourcing rule our comparison pages follow. Where a figure is not published we say so rather than estimate it, and nothing here is a Medrecords AI rating or score.