Free account 2:35Medical chronology
Every medical event on its date, in order, tied to the page it came from. Filter it, search it and export it as PDF or Word.
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What percentage of medical record review vendors publish a turnaround time?
46 of 120, or 38%, by Medrecords AI's count.
Key statistics
| Statistic | Figure | Source |
|---|---|---|
| Vendors that publish no turnaround time | 74 of 120 (62%) | Medrecords AI, 120 vendors |
| Vendors that publish no price | 99 of 120 (83%) | Medrecords AI, 120 vendors |
| Vendors that publish no export format | 103 of 120 (86%) | Medrecords AI, 120 vendors |
| Vendors with no public reviews we could find | 84 of 120 (70%) | Medrecords AI, 120 vendors |
| Text in a patient record copied from earlier notes | 50.1% | JAMA Network Open, 2022 |
| US office-based physicians using an EHR | 95% | ONC Health IT Quick Stats, 2024 |
| Physician hours a week on indirect care such as documentation | 13 of 57.8 | American Medical Association, 2024 |
| US claims adjusters, examiners and investigators | 376,100 | US Bureau of Labor Statistics |
| Sustainable claims caseload per adjuster | 110 to 140 files | WorkCompCollege, secondary |
Vendor figures: prices checked 25 Oct 2026, other facts captured 13 Aug to 1 Sep 2026. Outside figures are quoted from the named source; each is listed under Sources.
What vendors publish: software vs services
120 vendors, 68 software and 52 services. Vendors say what they do and whether a human checks it long before they say how long it takes or what it costs.
| Fact on the vendor website | All 120 | Software | Services |
|---|---|---|---|
| Typical turnaround | 46 (38%) | 28 of 68 (41%) | 18 of 52 (35%) |
| Price (25 Oct 2026) | 21 (18%) | 14 of 68 (21%) | 7 of 52 (13%) |
| Export formats | 17 (14%) | 13 of 68 (19%) | 4 of 52 (8%) |
| Human QA stance | 104 (87%) | 61 of 68 (90%) | 43 of 52 (83%) |
| Processing model | 106 (88%) | 61 of 68 (90%) | 45 of 52 (87%) |
Export format is the rarest disclosure: 13 of 68 software vendors state one, against 4 of 52 service providers. 84 of 120 carry no public reviews we could find (45 software, 39 services), so reputation here still runs on referral.
The record duplicates itself faster than any vendor can summarize it
3 outside data points explain why turnaround is the hardest thing in this market to promise.
- 50.1% duplicatedHalf the text in the average patient's record was copied from something already written about that same patient, per Steinkamp, J. et al., "Prevalence and Sources of Duplicate Information in the Electronic Medical Record," JAMA Network Open, 2022. The share was 33.0% in 2015 and 54.2% by 2020.
- 95% adopt an EHROffice-Based Physician Electronic Health Record Adoption, ONC Health IT Quick Stats, 2024 puts EHR adoption among US office-based physicians at 95% (any EHR) and 91% (a certified EHR) as of 2024, up from a fraction of that in 2008. Copy-forward is a feature of the tool nearly every physician now uses.
- 13 hours a week on documentation"Doctors work fewer hours, but the EHR still follows them home," American Medical Association, 2024 found physicians spend 13 of a 57.8-hour week on indirect patient care such as order entry and documentation, plus another 7.3 hours on administrative tasks, against 27.2 hours of direct patient care.
Who is stuck reading all of it?
The people closest to the record are shrinking in number while the record itself gets more repetitive, not less.
376,100 claims adjusters, examiners and investigators
Employed in the US per Claims Adjusters, Examiners, and Investigators, Occupational Outlook Handbook, US Bureau of Labor Statistics, at a median wage of $78,000 (May 2025). Employment is projected to decline 5% through 2035, even as about 21,600 openings are projected each year from turnover.
110–140 files, sustainably
Commonly cited industry benchmarks put a sustainable indemnity caseload at 110 to 140 claims per adjuster, with some administrators running past 300, per "Ideal Caseloads vs. the Throughput of Claims, Part 1," WorkCompCollege. That source cites an unnamed 2019 study rather than naming it directly; treat the range as a secondary citation.
A shrinking, similarly staffed workforce reading a record that is now more than half duplicate text is the arithmetic behind the caseload debate. Neither number moving on its own would be a crisis. Both moving together is the reason record review keeps coming up as the bottleneck, not the reading itself.
Method and sources
What comes from the Medrecords AI corpus
The vendor figures on this page cover the 120 vendors in the pricing study: 68 software and 52 services, kept on 25 Oct 2026 from 328 vendors captured 13 Aug to 1 Sep 2026. Prices were checked on each vendor's own site on 25 Oct 2026. Turnaround, export format, human QA, processing model and reviews come from the vendor profiles captured in August and September. Every value is what the vendor published on its own site.
What comes from outside research
The EHR duplication, EHR adoption, physician documentation, and claims adjuster staffing figures are each quoted from a single named source with its own publish date, listed below. None of these are Medrecords AI research; we did not run these studies and are not affiliated with the organizations that did. Where a source is itself secondary (the WorkCompCollege caseload figure), we say so rather than presenting it as primary.
Sources
- 1Steinkamp, J. et al., "Prevalence and Sources of Duplicate Information in the Electronic Medical Record," JAMA Network Open, 2022Penn Medicine, 104M+ notes, about 2M patients, 2015 to 2020. Peer-reviewed, open access.
- 2Office-Based Physician Electronic Health Record Adoption, ONC Health IT Quick Stats, 2024National Electronic Health Records Survey, US Department of Health and Human Services.
- 3"Doctors work fewer hours, but the EHR still follows them home," American Medical Association, 2024AMA Organizational Biopsy, ~18,000 physicians across 43 states.
- 4Claims Adjusters, Examiners, and Investigators, Occupational Outlook Handbook, US Bureau of Labor Statistics2025 base-year employment and wage data, 2025–35 projections, accessed September 2026.
- 5"Ideal Caseloads vs. the Throughput of Claims, Part 1," WorkCompCollegeSecondary source: cites an unnamed 2019 national claims-management study without linking it directly. Treat the range as a commonly cited industry benchmark, not a primary figure.
Medical record review statistics: common questions
The record is half duplicate. We do not bill for the copy.
10 cents a page, duplicates not billed, and we say how long it takes: about 1 hour per case on average. Send a file and compare it with what you are reading now.
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Every record the case documents mention that the file does not contain, grouped by provider, with the page that mentions it.
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