01
What it does
Release of information SaaS platform; tiered offerings: ChartRequest Complete (flat-fee managed service), ChartRequest Select (flexible billing), ChartRequest Pro (self-service, revenue share)
02
Evaluation criteria
IME Hub rubric6 of 8 published
✓
Processing model
Automated software platform (algorithmic pricing engine)
✓
Human QA
None disclosed
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Typical turnaround
Not published
✓
Pricing model
Statute-based algorithmic per-request fees
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Indicative cost
$4.99–$2,000/Month by tier (per third-party listing)
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Export formats
Not published
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Best for
PHI/medical record request automation for law firms & providers
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Customer satisfaction
4.7/5 on Capterra (3 reviews); not enough reviews on G2 to provide a rating
03
Profile notes
Who it serves
Law firms, insurance carriers (health and life insurance record retrieval), healthcare providers
Claims & platform notes
ChartRequest SaaS platform for automated ROI billing/compliance
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| Founded | 2012 (Atlanta, GA) |
| HQ | One Glenlake Pkwy, Suite 650, Atlanta, GA 30328 |
| Ownership | Private, appears independently owned |
| Pricing | Publishes a 'complex algorithm' pricing model compliant with state/federal fee statutes; three product tiers (Complete/Select/Pro) with differing fee structures; exact per-page rates not published on researched pages -- offers a 'Pricing Review' dispute process |
| Not published | Headcount · Turnaround · Certifications |
Sources
- Source
- ChartRequest website
- ChartRequest – Requestors
- ChartRequest – Pricing Review
- Capterra – ChartRequest
- SoftwareFinder – ChartRequest pricing
- G2 – ChartRequest seller page
- Wisedocs: Top 10 Record Retrieval Companies in North America
- ChartRequest: Top Release of Information Companies
- Codes Health: Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026
- Codes Health: Best ChartRequest Alternatives
- Codes Health: Best Medical Record Retrieval Software Solutions for Case Managers in 2026
- Codes Health: Medchart Alternatives
