01
What it does
B2B medical record exchange software connecting requesters (law firms, insurers, record vendors) and provider record custodians; secure record fulfillment tools; electronic payment processing for custodian fees
02
Evaluation criteria
IME Hub rubric6 of 8 published
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Processing model
Platform: provider-fulfilled, requestor-initiated exchange
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Human QA
None disclosed
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Typical turnaround
Average 7.5 days (provider turnaround, self-reported)
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Pricing model
Per-request (delivery fee + provider custodian fee)
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Indicative cost
Not published
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Export formats
Not published
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Best for
B2B medical record exchange for legal & insurance requestors
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Customer satisfaction
No public reviews found
03
Profile notes
Who it serves
Law firms, insurers, third-party record vendors, healthcare providers
Claims & platform notes
ChartSwap record exchange SaaS platform
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| Founded | 2012 |
| HQ | Downtown Houston, TX (also references a Kemah, TX location; full street address not published) |
| Ownership | Acquired by Ontellus in October 2018; now part of Datavant's Legal & Insurance vertical following Datavant's 2025 Ontellus acquisition |
| Pricing | Requesters pay a per-transaction fee for electronic copies; providers set individual fees per applicable state guidelines; exact rates not published |
| Not published | Headcount · Turnaround · Certifications |
