01
What it does
Chronological summaries, narrative reports, specialized formats for litigation or underwriting, medical record indexing, reorganization, patient billing summaries, AI-assisted analysis with clinical validation
02
Evaluation criteria
IME Hub rubric4 of 8 published
✓
Processing model
Outsourced Human Team (offshore)
○
Human QA
Not published
○
Typical turnaround
Not published
✓
Pricing model
FTE / Transaction-based / Volume Discount
○
Indicative cost
Not published
○
Export formats
Not published
✓
Best for
Medical Billing, Coding & Healthcare Back-Office BPO
✓
Customer satisfaction
A+ rating on BBB profile; not a BBB-accredited business. No G2/Capterra/Trustpilot reviews located.
03
Profile notes
Who it serves
Personal injury and malpractice litigation, workers' compensation claims, insurance underwriting and disability claims, SSDI applications
Claims & platform notes
AI-assisted analysis with clinical validation (unnamed platform) Case studies reference a medical billing company and a US-based pharmaceutical provider; no named litigation clients
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Key facts
| Segment | India-delivery BPO / LPO |
| Website | |
| Founded | Not published (Flatworld Solutions group founded ~2002 per general industry knowledge; not confirmed on this page) |
| HQ | 116 Village Blvd, Suite 200, Princeton, NJ 08540, USA (US registered HQ) |
| Ownership | Privately held, part of the larger Flatworld Solutions group (sister companies include Outsource2india) |
| Pricing | Starting at $6/hour for medical record summary services |
| Turnaround | Not specifically quantified; described as 'faster' processing |
| Certifications | ISO/IEC 27001:2022, HIPAA-compliant, SOC 2 Type II (Security, Availability, Confidentiality) |
| Not published | Headcount |
