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Genpact (Healthcare) — Profile & Review

Genpact (Healthcare) is a him / rcm outsourcer & lpo at scale operating in the medical-record review and IME ecosystem. Clinical documentation & coding support (diagnosis/procedure code assignment feedback), medical record analytics via 'Claim Analytics and Recovery Engine', denial prediction (aiPlay), revenue cycle management

3 sections·5 sources·Verified 2026-08-15 ✓
Disclosure
11/17 facts
01

What it does

Clinical documentation & coding support (diagnosis/procedure code assignment feedback), medical record analytics via 'Claim Analytics and Recovery Engine', denial prediction (aiPlay), revenue cycle management

02

Evaluation criteria

IME Hub rubric4 of 8 published
Processing model
AI + Human Workflow Automation
Human QA
Included
Typical turnaround
Not published
Pricing model
Not published
Indicative cost
Not published
Export formats
Not published
Best for
Large Health Systems - RCM & Documentation
Customer satisfaction
No public reviews found
03

Profile notes

Who it serves
Hospital systems, healthcare providers, payer organizations, pharmacy entities
Claims & platform notes
aiPlay (denial prediction AI) Not published (case study references 'two major hospitals in California' as example clients)
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.

Key facts

Segment

HIM / RCM Outsourcer & LPO at scale

Website

https://www.genpact.com

Founded

1997

HQ

New York City, New York (exact street address not confirmed this session)

Headcount

125,000+ people (company-wide)

Ownership

Publicly traded, NYSE: G

Certifications

Not published this session

Not publishedPricing · Turnaround

Sources

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Last verified: 2026-08-15