01
What it does
Release of information, medical record management, healthcare audits (HEDIS, RADV), HIM compliance, FMLA/disability form management, digital imaging delivery (DICOM viewer)
02
Evaluation criteria
IME Hub rubric5 of 8 published
✓
Processing model
Human ROI team + workflow automation platform
✓
Human QA
Included (4-step QA process)
✓
Typical turnaround
85% of requests in 8 business hours
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Pricing model
Not published
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Indicative cost
Not published
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Export formats
Not published
✓
Best for
Hospitals, health systems, multi-specialty practices
✓
Customer satisfaction
4.1/5 on Birdeye (753 reviews); mixed BBB reviews citing both praise and support complaints
03
Profile notes
Who it serves
Providers, health plans/payers (HEDIS/RADV audit clients), patients
Claims & platform notes
DICOM viewer for digital imaging delivery; patient request processing platform 26 million requests processed; 95% five-star patient ratings; 98% client retention rate
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| HQ | Dallas, TX (full street address not published) |
| Ownership | TA Associates made a strategic investment (per TA/Baird press materials); Ridgemont Equity Partners acquired a minority equity position in 2025 following a recapitalization |
| Turnaround | Industry-leading 8 business hours claimed for most records (per company site) |
| Not published | Founded · Headcount · Pricing · Certifications |
