01
What it does
Virtual medical assistants (back-office/digital and patient-facing/voice), call center teams, healthcare BPO/white-label BPO, AI patient support, medical billing & claims processing, live chat outsourcing; separate legal BPO line (virtual receptionists & intake) referenced but not detailed
02
Evaluation criteria
IME Hub rubric6 of 8 published
✓
Processing model
Outsourced Human Team (managed virtual assistants)
✓
Human QA
Included (managed VA model with oversight)
○
Typical turnaround
Not published
✓
Pricing model
Per-hour, tiered packages
✓
Indicative cost
$8-$13/hour; packages from $185/month
○
Export formats
Not published
✓
Best for
HIPAA-compliant scheduling, billing, patient intake
✓
Customer satisfaction
5.0/5 on Clutch (11 reviews)
03
Profile notes
Who it serves
N/A for healthcare VA line; legal intake line exists per site nav but not detailed in fetched content
Claims & platform notes
AI patient support offering referenced
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Key facts
| Segment | Offshore (non-India): PH / LatAm / Other |
| Website | |
| Founded | Serving healthcare since 2015 (per site) |
| HQ | 436 N Main St #1105, Doylestown, PA 18901, USA |
| Pricing | Back-office (digital) VMAs $8-10/hr; patient-facing (voice) VMAs $10-13/hr; managed team (3+ VAs) custom pricing; live chat plans $185-$600/month tiers |
| Certifications | HIPAA-compliant with BAAs; ADA and PCI compliant; Clutch 2026 Top Virtual Assistant Company; Clutch 2026 Top Medical Billing Company |
| Not published | Headcount · Ownership · Turnaround |
