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Ontellus — Profile & Review

Ontellus is a medical record retrieval / roi, ai-native / tech-enabled service operating in the medical-record review and IME ecosystem. Health records retrieval and claims intelligence; My.Ontellus online portal; SmartChron (chronological record organization); SmartOrg (intelligent records organization); billing/record summaries; claim evaluation reports; medical canvassing

3 sections·14 sources·Verified 2026-08-15 ✓
Disclosure
10/17 facts
01

What it does

Health records retrieval and claims intelligence; My.Ontellus online portal; SmartChron (chronological record organization); SmartOrg (intelligent records organization); billing/record summaries; claim evaluation reports; medical canvassing; social media investigation; DICOM viewer || Nationwide online medical records retrieval, organization, and chronology: 'SmartChron™' (chronology tool) and 'SmartOrg™' (indexing), plus billing summaries, claim evaluation reports, medical canvassing, social-media investigation, and a DICOM viewer for imaging records.

02

Evaluation criteria

IME Hub rubric5 of 8 published
✓
Processing model
Human-managed retrieval + proprietary technology platform
✓
Human QA
None disclosed
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Typical turnaround
Most requests completed in under 30 business days
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Pricing model
Not published
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Indicative cost
Not published
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Export formats
Not published
✓
Best for
High-volume law firms wanting price predictability
✓
Customer satisfaction
No public reviews found
03

Profile notes

Who it serves
Insurance carriers, self-insured corporations, law firms, mass tort litigation || Workers' compensation, vehicle/bodily injury, general liability, medical malpractice, life insurance claims
Claims & platform notes
My.Ontellus portal, SmartChron, SmartOrg claims intelligence tools || No explicit AI-technology claims found in fetched content — SmartChron/SmartOrg are described as analytical/organizational tools without specified AI/ML methodology. Described as 'one of the nation's largest privately held data retrieval and claims intelligence' platforms (per Datavant press release) || Self-describes as 'the nation's largest online records retrieval service for custodians, insurance carriers, legal firms or self-insured corporations'; integrates with Guidewire and Duck Creek
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Comparing the Top 10 Medical Record Providers · Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026 · Best Ontellus Alternatives for Legal Medical Record Retrieval · 7 Best Yocierge Alternatives · Best Medical Record Retrieval Software Solutions for Case Managers in 2026 · Top Medical Record Retrieval Companies of 2026 · EvenUp Alternatives · Supio Alternatives · Medchart Alternatives

Key facts

Segment

Medical Record Retrieval / ROI, AI-native / Tech-enabled service

Website

https://ontellus.com

HQ

Not published (phone area code 713 suggests Houston, TX; unverified street address)

Ownership

Formerly owned by Aquiline Capital Partners and The Capstreet Group; acquired by Datavant (agreement signed June 12, 2025; deal completed August 6, 2025); owns ChartSwap (acquired ChartSwap in October 2018)

Certifications

SOC 2 Type II; MPL Premium Partner since 2015; CLM (Claims and Litigation Management Alliance) member since 2011; HIPAA-compliant portal || SOC 2 Type II compliant; MPL Association premium partner (since 2015); CLM member (since 2011)

Not publishedFounded · Headcount · Pricing · Turnaround

Sources

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Last verified: 2026-08-15