01
What it does
Record retrieval outsourcing (custodian outreach/follow-up, medical/employment/billing record retrieval, record indexing/organization, HIPAA-compliant release of information); also references LPO, paralegal support, document review
02
Evaluation criteria
IME Hub rubric7 of 8 published
✓
Processing model
Human-led review + Workflow Automation
✓
Human QA
Included (specialists own exception resolution/compliance)
✓
Typical turnaround
48-hour request-to-record turnaround (stated target)
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Pricing model
Per-record, Dedicated FTE, or Managed-outcome
✓
Indicative cost
$4-$14 per record; $1,400-$2,600/month per FTE
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Export formats
Not published
✓
Best for
Mass-tort/PI litigation record retrieval, insurance defense
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Customer satisfaction
No public reviews found (Trustpilot page shows zero reviews)
03
Profile notes
Who it serves
Serves law firms, insurers, compliance teams (specific PI/mass-tort labeling not confirmed)
Claims & platform notes
99% complete-and-accurate rate; 76% first-contact success (case study); 97% authorization approval rate (claimed metrics)
Review summary
Not independently rated in v1. Cited public reviews are listed in Sources; MedRecords assigns no star rating without verified evidence.
Competitive coverage
Key facts
| Segment | Offshore (non-India): PH / LatAm / Other |
| Website | |
| HQ | Not published (vendor-neutral BPO advisory firm; Manila, Cebu, Davao Philippines operations base) |
| Ownership | Privately held; John Maczynski (CEO), Ralf Ellspermann (Chief Strategy Officer/Founder) |
| Pricing | Dedicated FTE: $1,400-$2,600/month per specialist; Per-Retrieved-Record: $4-$14 per completed request; Managed Outcome: base fee + SLA-tied bonuses; ~50-70% savings vs. onshore claimed |
| Turnaround | 48-hour average request-to-record turnaround claimed |
| Certifications | SOC 2 Type II; HIPAA-compliant workflows; PCI-DSS; GDPR |
| Not published | Founded · Headcount |
