What it does
Firstsource Solutions publishes these service lines: Healthcare provider 'Intelligent Back Office' services, hospital revenue cycle management and healthcare payer BPO. Everything above is drawn from the 7 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | HIM / RCM Outsourcer & LPO at scale |
| Website | |
| Founded | 2001 (self-reported on its LinkedIn company page) |
| HQ | Mumbai, MH (self-reported on its LinkedIn company page) |
| Headcount | 10,001+ employees (self-reported band on its LinkedIn company page, read 2026-09-18) |
| Ownership | Publicly traded on NSE/BSE India (part of RP-Sanjiv Goenka Group per general knowledge; not confirmed via fetch this session) |
| Certifications | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1 |
| Not published | PricingTurnaround |
Medrecords AI vs Firstsource Solutions at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what Firstsource Solutions publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | Firstsource Solutions |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Human + Technology Hybrid (BPM/RCM outsourcing) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | None disclosed |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Not published |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Healthcare payers and providers outsourcing claims processing and RCM (via MedAssist) |
| Customer satisfaction | We publish no rating of our own | KLAS Overall Performance Score 83.8/100; A+ on BBB (not accredited) |
Longer versions: Medrecords AI vs Firstsource Solutions, head to head · Firstsource Solutions alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
Firstsource Solutions publishes 4 of the 8 fields in the Content Hub rubric. Across the 27 HIM / RCM Outsourcer & LPO at scale vendors profiled here, the median is 5 of 8. Of the 4 it leaves unpublished, these 2 matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
