What it does
Firstsource Solutions publishes these service lines: Healthcare provider 'Intelligent Back Office' services, hospital revenue cycle management and healthcare payer BPO. Everything above is drawn from the 7 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | HIM / RCM Outsourcer & LPO at scale |
| Website | |
| Founded | Not published (not confirmed this session) |
| HQ | Not published in fetch (Mumbai, India — corporate HQ per general industry knowledge, not confirmed via site fetch this session) |
| Headcount | Not published (not confirmed this session) |
| Ownership | Publicly traded on NSE/BSE India (part of RP-Sanjiv Goenka Group per general knowledge; not confirmed via fetch this session) |
| Certifications | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1 |
| Not published | PricingTurnaround |
Medrecords AI vs Firstsource Solutions at a glance
Same eight rubric rows, side by side. Vendor cells repeat what Firstsource Solutions publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | Firstsource Solutions |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Human + Technology Hybrid (BPM/RCM outsourcing) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | None disclosed |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for AI Enablement and On-Prem | Not published |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Healthcare payers and providers outsourcing claims processing and RCM (via MedAssist) |
| Customer satisfaction | We publish no rating of our own | KLAS Overall Performance Score 83.8/100; A+ on BBB (not accredited) |
Longer versions: Medrecords AI vs Firstsource Solutions, head to head · Firstsource Solutions alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
Firstsource Solutions publishes 4 of the 8 fields in the Content Hub rubric. Across the 27 HIM / RCM Outsourcer & LPO at scale vendors profiled here, the median is 5 of 8. Of the four it leaves unpublished, these two matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
