What it does
Customer experience support, content moderation, back-office operations; healthcare listed as a served industry but no specific medical-record-review, chart review, or legal-medical service line confirmed in fetched content. Everything above is drawn from the 5 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Offshore (non-India): PH / LatAm / Other |
| Website | |
| HQ | 19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City 1226, Philippines |
| Certifications | PCI DSS; GDPR compliant; HIPAA compliant; SOC 2 Type 2; ISO/IEC 27001:2022; PH National Privacy Commission Circular No. 2022-04 |
| Founded | Founded 2006 |
| Headcount | Approximately 1,200 employees across 5 continents |
| Ownership | Acquired by TDCX Inc. (Singapore-based digital CX company) |
| Not published | PricingTurnaround |
Medrecords AI vs Open Access BPO at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what Open Access BPO publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | Open Access BPO |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Outsourced Human Team (offshore BPO) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | None disclosed |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Not published |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Multi-industry BPO with HIPAA-compliant healthcare capability |
| Customer satisfaction | We publish no rating of our own | 3.9/5 employee rating on Glassdoor (176 reviews); no client-facing rating found |
Longer versions: Medrecords AI vs Open Access BPO, head to head · Open Access BPO alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
Open Access BPO publishes 4 of the 8 fields in the Content Hub rubric. Across the 30 Offshore (non-India): PH / LatAm / Other vendors profiled here, the median is 6 of 8. Of the 4 it leaves unpublished, these 2 matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
