What it does
Claims administration, absence management & disability, loss adjusting, benefits administration — medical record review embedded within disability/absence claims handling; not broken out as standalone APS product on pages reviewed. The published service lines are: claims administration, managed care/medical management, IME coordination, utilization review, loss adjusting and benefits administration. Everything above is drawn from the 7 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | IME / Peer Review / UR / Bill Review, Insurance Underwriting & Payer Chart Review |
| Website | |
| HQ | Memphis, TN (exact street address not confirmed ) |
| Ownership | Majority stake held by The Carlyle Group and Stone Point Capital per industry press (not independently re-confirmed ) |
| Founded | 1969 |
| Headcount | More than 33,000 employees |
| Certifications | URAC accreditation for utilization review |
| Not published | PricingTurnaround |
Medrecords AI vs Sedgwick at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what Sedgwick publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | Sedgwick |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Not published |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | Not published |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Not published |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Enterprise Claims Administration Across All Lines |
| Customer satisfaction | We publish no rating of our own | F rating on BBB across 34 listed Sedgwick Claims Management locations; none are BBB-accredited |
Longer versions: Medrecords AI vs Sedgwick, head to head · Sedgwick alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
Sedgwick publishes 4 of the 8 fields in the Content Hub rubric. Across all 270 vendors profiled in the Content Hub, the median is 5 of 8. Of the 4 it leaves unpublished, these 2 matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
