What it does
Veritext (Records Retrieval Division) publishes 1 service line: Records retrieval, subpoena service, deposition/court reporting (core business), process service. Everything above is drawn from the 7 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| HQ | Records division office: 1100 Superior Avenue, Suite 1820, Cleveland, OH 44114 (this appears to be a regional office, not confirmed as corporate HQ) |
| Ownership | Not published (PE-backed litigation support company; specific current owner not confirmed yet) |
| Founded | Founded 1997 |
| Headcount | Over 1,200 employees nationwide |
| Certifications | SOC 2 Type 2, HIPAA, PCI, CCPA, PIPEDA, PIPA, CSAE 3416 |
| Not published | PricingTurnaround |
Medrecords AI vs Veritext (Records Retrieval Division) at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what Veritext (Records Retrieval Division) publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | Veritext (Records Retrieval Division) |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Human-managed retrieval (Case Management Specialists) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | Included (each request verified, reviewed, authenticated) |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Not published |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Law firms needing retrieval bundled with court reporting |
| Customer satisfaction | We publish no rating of our own | Mixed reviews on Yelp, including complaints about billing practices and cost |
Longer versions: Medrecords AI vs Veritext (Records Retrieval Division), head to head · Veritext (Records Retrieval Division) alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
Veritext (Records Retrieval Division) publishes 4 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8. Of the 4 it leaves unpublished, these 2 matter most.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
