What it does
ChartRequest publishes these service lines: Release of information SaaS platform and tiered offerings: ChartRequest Complete (flat-fee managed service), ChartRequest Select (flexible billing), ChartRequest Pro (self-service, revenue share). Everything above is drawn from the 14 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Medical Record Retrieval / ROI |
| Website | |
| Founded | 2012 (Atlanta, GA) |
| HQ | One Glenlake Pkwy, Suite 650, Atlanta, GA 30328 |
| Ownership | Private, appears independently owned |
| Pricing | Publishes a 'complex algorithm' pricing model compliant with state/federal fee statutes; 3 product tiers (Complete/Select/Pro) with differing fee structures; exact per-page rates not published on researched pages -- offers a 'Pricing Review' dispute process |
| Certifications | SOC 2 Type II and ISO 27001 compliant, HITRUST-aligned |
| Not published | HeadcountTurnaround |
Medrecords AI vs ChartRequest at a glance
Same eight rubric rows, side by side. Vendor cells repeat what ChartRequest publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | ChartRequest |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Automated software platform (algorithmic pricing engine) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | None disclosed |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for AI Enablement and On-Prem | Statute-based algorithmic per-request fees |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | $4.99–$2,000/Month by tier (per third-party listing) |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | PHI/medical record request automation for law firms & providers |
| Customer satisfaction | We publish no rating of our own | 4.7/5 on Capterra (3 reviews); not enough reviews on G2 to provide a rating |
Longer versions: Medrecords AI vs ChartRequest, head to head · ChartRequest alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
ChartRequest publishes 6 of the 8 fields in the Content Hub rubric. Across the 17 Medical Record Retrieval / ROI vendors profiled here, the median is 5 of 8.
- What is the turnaround on a 1,000-page file, and is that a median or a best case?Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
- What formats does the deliverable come in, and do the citations survive export?Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
The other seven questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
Sources
- Source
- ChartRequest website
- ChartRequest – Requestors
- ChartRequest – Pricing Review
- Capterra – ChartRequest
- SoftwareFinder – ChartRequest pricing
- G2 – ChartRequest seller page
- Wisedocs: Top 10 Record Retrieval Companies in North America
- ChartRequest: Top Release of Information Companies
- Codes Health: Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026
- Codes Health: Best ChartRequest Alternatives
- Codes Health: Best Medical Record Retrieval Software Solutions for Case Managers in 2026
- Codes Health: Medchart Alternatives
- ChartRequest website
