What it does
Records on Time publishes these service lines: Medical record retrieval, EHR-integrated same-day delivery (400,000+ connected providers), Traditional retrieval and CMS integrations (Neos, Needles, Smart Advocate, Litify, Filevine, Clio, CASEpeer). Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Long-tail / Boutique |
| Website | |
| Founded | Not published ("founder has 25+ years firsthand experience") |
| Pricing | $49.95 flat fee per record request; zero provider fees on EHR retrieval; no monthly subscription, pay-per-request |
| Turnaround | EHR: same-day; traditional: ~21 days average |
| Certifications | HIPAA and SOC 2 compliant |
| HQ | Providence, RI (parent Rob Levine Legal Solutions) |
| Ownership | Privately held, founder-owned by attorney Rob Levine |
| Not published | Headcount |
Medrecords AI vs Records on Time at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what Records on Time publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | Records on Time |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | AI/EHR Automation + Human Retrieval (hybrid) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | Included (human staff for non-EHR providers) |
| Typical turnaround | Minutes to hours per file | Same-day for EHR-connected providers (400,000+ providers); ~21 days average for traditional retrieval |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Flat per-request fee |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | $49.95 per record request (no separate provider fees) |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Delivered directly into case management system (CMS); OCR-processed and compressed |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Law Firms Needing CMS-Integrated Fast Record Retrieval |
| Customer satisfaction | We publish no rating of our own | No public reviews found |
Longer versions: Medrecords AI vs Records on Time, head to head · Records on Time alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
Records on Time publishes 8 of the 8 fields in the Content Hub rubric. Across the 34 Long-tail / Boutique vendors profiled here, the median is 5 of 8. It publishes every field in the rubric, which is rare.
The other 9 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
