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Field guide, September 2026. 14 chapters.

Nursing home records: the MDS, the CMS-2567 and every record a case needs

For nursing home plaintiff and defense attorneys, paralegals and legal nurse consultants. You walk away with a map of every record a certified nursing home keeps, the federal clocks that govern access, a section by section MDS 3.0 reference, an annotated CMS-2567, a records request letter and an intake log.

MDS nursing home records are the federal Minimum Data Set assessments plus the rest of the chart a nursing home case needs: care plans, CNA flowsheets, MAR and TAR, nurse and physician notes, therapy, dietary and incident records, staffing data and the public CMS-2567 survey reports. Under 42 CFR 483.10, residents can inspect their records within 24 hours and get copies within 2 working days.

A nursing home case lives in 3 places. The chart holds what staff wrote about the resident. The business files hold what happened around the resident: schedules, timecards, incident and shift reports. The government holds what surveyors found. Most productions cover the first, part of the second and none of the third, and the MDS that ties them together is usually the least read document in the file.

10 numbers

Nursing home records in 10 numbers

24 hours
for a resident to get access to their records after an oral or written request, weekends and holidays excluded
42 CFR 483.10(g)(2)(i)
2 working days
of advance notice, after which the facility must provide copies at a cost-based fee
42 CFR 483.10(g)(2)(ii)
30 days
for a HIPAA covered entity to act on an access request, with 1 written extension of up to 30 more
45 CFR 164.524(b)(2)
48 hours
after admission to complete a baseline care plan
42 CFR 483.21(a)(1)
14 days
after admission to complete the first comprehensive MDS assessment, and again after a significant change
42 CFR 483.20(b)(2)
15 months
of MDS assessments the facility must keep in the resident's active record
42 CFR 483.20(d)
5 years
from discharge: the federal record retention floor when state law sets no period
42 CFR 483.70(h)(4)
18 months
minimum retention for the daily posted nurse staffing sheets, longer if state law requires
42 CFR 483.35(g)(4)
10 days
for a facility to submit its plan of correction after it receives the CMS-2567
SOM Chapter 7, section 7317
14 days
after a CMS-2567 is made available to the facility, it and the plan of correction must be public on request
42 CFR 488.325(d)
Chapter 1 Everyone

The nursing home records map: 3 sets, 1 resident

A hospital chart is built around episodes. A nursing home chart is built around routine: the same meals, toileting and repositioning charted every shift for months, with a federal assessment every few months that summarizes it all. The patterns in that routine are where most cases are won or lost.

42 CFR 483.70(h)(5) sets the floor for the medical record: identification, assessments, the comprehensive care plan and services provided, preadmission screening (PASARR) results, progress notes from physicians, nurses and other licensed professionals, and diagnostic reports. The records a case needs run well past that list.

Where each nursing home record lives3 record sets42 CFR 483.70, 483.35, 483.75 and 488.325; Appendix PP F573
Facility clinical record MDS 3.0 assessments Baseline and comprehensive care plans CNA ADL flowsheets MAR and TAR Nurse notes and assessments Physician orders and progress notes Therapy, dietary, social services Labs, imaging, pharmacist reviews Ask the facility: 483.10 and HIPAA Facility business records Incident and accident reports 24-hour shift reports Schedules, assignments, timecards Posted daily nurse staffing PBJ staffing submissions Admission contract Arbitration agreement Trust fund ledger, policies Usually through discovery Public and agency records CMS-2567 deficiencies Plan of correction Complaint survey reports Care Compare star ratings PBJ public staffing files Health deficiencies dataset State incident report files Enforcement and penalty data Free or by agency request QAA committee records: federal limit on what a State or CMS can compel (483.75(h))

A production that contains only the left column is a partial production, and the public column costs nothing to pull before the first request goes out.

MDS
Minimum Data Set: the federally required standardized assessment of every resident in a certified nursing home, organized in lettered sections and transmitted to CMS.
RAI
Resident Assessment Instrument: the MDS plus the Care Area Assessment process and care planning rules. The RAI Manual is CMS's coding instruction book.
ARD
Assessment reference date: the last day of the observation period for an MDS. Many items look back 7 days from the ARD; others use 14 days or another period.
CAA
Care Area Assessment: the follow-up analysis triggered by MDS answers in 20 care areas, such as falls, nutrition and pressure ulcers, documented in Section V.
F-tag
The survey code for each federal requirement. F573 is the right to access records; F842 is the medical records requirement; F689 is accidents and supervision.
CMS-2567
The Statement of Deficiencies and Plan of Correction: the form surveyors use to cite a facility, with the facility's response in the right column.
PBJ
Payroll-Based Journal: the quarterly staffing data every facility must submit to CMS from payroll records, required by 42 CFR 483.70(p).
Chapter 2 Everyone

Access rights: 24 hours to inspect, 2 working days for copies

Nursing home residents have a faster records right than hospital patients. HIPAA gives a covered entity 30 days. The federal nursing home rule gives a resident access within 24 hours, excluding weekends and holidays, and copies within 2 working days. Most nursing homes are also HIPAA covered entities, so both rules usually apply and the faster one governs.

Nursing home resident rights, 42 CFR 483.10(g)(2)

Who asks
The resident, or the resident representative to the extent state law and the federal rule allow
Form of request
Oral or written. CMS guidance for F573 says an oral request is enough.
Inspect
Within 24 hours, excluding weekends and holidays
Copies
On request with 2 working days advance notice
Format
Form and format requested, including electronic, if readily producible
Fee
Copying labor, supplies and postage only; nothing for locating records
Scope
Personal and medical records, including trust fund ledgers and resident contracts

HIPAA right of access, 45 CFR 164.524

Who asks
The individual or a personal representative under 164.502(g)
Form of request
The covered entity may require a written request if it tells individuals in advance
Inspect
Within 30 days, 1 extension of up to 30 days with written reasons
Copies
Same 30 day clock
Format
Electronic format requested if readily producible, otherwise an agreed readable format
Fee
Copying labor, supplies, postage, and an agreed summary
Scope
The designated record set, including billing records

Quote the F573 guidance to a facility that stalls: "records" includes trust fund ledgers and resident contracts, which brings the admission and arbitration agreements inside the resident's own access right, and locating records cannot be billed. Once a case is filed, a HIPAA authorization, subpoena or court order takes over, as covered in how to get medical records for a lawsuit.

Who can request records after the resident dies

HIPAA protects a deceased person's health information for 50 years after death (45 CFR 164.502(f)). Under 164.502(g)(4), an executor, administrator or other person with authority under applicable law to act for the deceased or the estate is the personal representative. Who else has authority is state law: some states let next of kin act without an estate, others require letters of administration. The 483.10 clocks are written for residents and their representatives, so expect an estate's request to run on HIPAA's 30 day clock.

1
Has a court appointed an executor or administrator?
YesSend the request with the letters of appointment. HIPAA treats that person as the personal representative under 164.502(g)(4).
NoGo to question 2.
2
Does your state's law give someone else authority to act for the deceased, such as next of kin or a small estate affiant?
YesThat person can request as personal representative. Attach the statute or affidavit the facility will want to see.
NoOpen an estate, or use a subpoena or court order once a case is filed.
3
Is the requester a family member who was involved in the resident's care?
YesHIPAA permits, but does not require, disclosure of information relevant to that involvement (164.510(b)(5)). Useful for early facts, not a full chart.
NoUse the personal representative or litigation routes above.
Chapter 3 Building

The MDS 3.0, section by section

Under 42 CFR 483.20, every certified facility must assess each resident with the Resident Assessment Instrument CMS specifies, covering 18 listed domains from cognition and continence to skin and medications. The coding rules are in the MDS 3.0 RAI Manual: version 1.20.11 takes effect October 1, 2026, and version 1.20.1 governed from October 1, 2025, so read each assessment against the version in effect on its date. For a case, the MDS fixes the resident's baseline in the facility's own certified words, shows what the team that signed it knew, and sets a yardstick for daily charting: if it says 2 staff for transfers, every flowsheet entry showing 1 is a question.

When each assessment is due

Step 1AdmissionWithin 14 calendar days after admission, excluding readmissions with no significant change. 483.20(b)(2)(i)
Step 2QuarterlyQuarterly review not less than once every 3 months. 483.20(c)
Step 3Significant changeWithin 14 calendar days after the facility determines, or should have determined, that a significant change occurred. 483.20(b)(2)(ii)
Step 4AnnualNot less than once every 12 months. 483.20(b)(2)(iii)

A significant change is a major decline or improvement that will not normally resolve without further staff intervention or standard clinical interventions, affects more than 1 area of health status, and requires interdisciplinary review or care plan revision. Because of the words "or should have determined," daily records showing that kind of decline weeks before the assessment was opened arguably start the 14 day clock earlier. See the change in condition guide.

The facility must encode each assessment within 7 days of completion and transmit it to CMS within 14 days (483.20(f)), and must keep all assessments from the previous 15 months in the active record (483.20(d)). Older assessments may be thinned to the medical records department, so ask for every assessment for the whole stay.

What each section records

SectionWhat it recordsWhy it matters in a case
A. Identification InformationDemographics, type of assessment (A0310), entry and discharge datesA significant change assessment admits the condition shifted.
B. Hearing, Speech and VisionHearing, speech, understanding, visionWhether the resident could use a call light or report pain.
C. Cognitive PatternsBIMS interview (summary score C0500) or staff assessment, delirium signsSupervision, wandering, capacity to sign arbitration forms.
D. MoodPHQ-2 to 9 mood interview (D0150) or staff assessmentDepression, and whether psychotropic drugs had a documented reason.
E. BehaviorBehavioral symptoms and frequency (E0200), rejection of care, wanderingAltercations, elopement and documented refusals.
F. Preferences for Customary Routine and ActivitiesDaily and activity preferences interviewShows whether the facility asked.
GG. Functional AbilitiesSelf-care and mobility (GG0130, GG0170): eating, toileting, transfers, walkingThe yardstick for ADL flowsheets. Transfer codes matter in many fall cases.
H. Bladder and BowelContinence, appliances, toileting programsMoisture, skin breakdown, falls on the way to the bathroom.
I. Active DiagnosesPrimary condition category (I0020) and active diagnosesCompare with hospital discharge papers.
J. Health ConditionsPain (from J0100), falls since the prior assessment (J1800) and their number by injury level (J1900)J1900 counts falls by injury level. Compare with incident reports.
K. Swallowing and Nutritional StatusHeight and weight (K0200), weight loss (K0300), nutritional approachesK0300 codes loss of 5% or more in 30 days or 10% or more in 180 days. See the malnutrition and dehydration guide.
L. Oral and Dental StatusDental and oral problemsPain on eating and weight loss.
M. Skin ConditionsPressure ulcer risk, unhealed pressure ulcers and injuries at each stage (M0300), other woundsWhen a wound first appears here versus the TAR. See the pressure injury guide.
N. MedicationsInjections, insulin, high-risk drug classes and indication (N0415)Antipsychotics, anticoagulants and opioids, and whether each had an indication.
O. Special Treatments, Procedures and ProgramsOxygen, dialysis, hospice, therapy, restorative nursingWhether ordered therapy and restorative care happened.
P. Restraints and AlarmsPhysical restraints (P0100) and alarmsRestraint use and its support.
Q. Participation in Assessment and Goal SettingParticipants, goals, discharge plan (Q0400)Whether resident and family were involved.
V. Care Area Assessment SummaryWhich of the 20 care areas triggered and whether the care plan addressed eachThe bridge to the care plan.
X. Correction RequestModification or inactivation of a submitted recordA corrected MDS is a changed record. Ask for every version.
Z. Assessment AdministrationSignatures for each portion (Z0400) and the RN assessment coordinator (Z0500)Who to depose about each section.

The 7-day look-back and what it leaves out

Most MDS items have an observation period, often 7 or 14 days ending on the assessment reference date, and the RAI Manual says that if something did not occur during the look-back period, it is not coded. Falls items J1800 and J1900 reach back to the prior assessment, but most items do not. Never use an MDS as proof that something did not happen outside its window.

Certification and falsification

A registered nurse must conduct or coordinate each assessment and certify that it is complete, and each person who completes a portion must certify its accuracy (483.20(h) and (i)). The assessment must accurately reflect the resident's status (483.20(g)). Under 483.20(j)(1), anyone who willfully and knowingly certifies a material and false statement faces a civil money penalty of up to $1,000 per assessment, and up to $5,000 for causing another to do so, both adjusted annually for inflation. The next paragraph sets the limit both sides quote:

"Clinical disagreement does not constitute a material and false statement."

42 CFR 483.20(j)(2)

For plaintiffs, an MDS that conflicts with the daily record shows what the facility knew or failed to assess. For the defense, 483.20(j)(2) answers any claim that a coding judgment was a lie. Read the RAI Manual's instructions for the item before calling a code wrong. For the payment side, see MDS and PDPM documentation validation.

Chapter 4 Building

The care plan and the daily care records

The MDS says what the resident needed, the care plan what the facility promised, and the daily records what staff did. Most cases come down to the distance between the 3.

Baseline and comprehensive care plans

Under 42 CFR 483.21(a), the facility must develop a baseline care plan within 48 hours of admission, with at least initial goals, physician orders, dietary orders, therapy services, social services and any PASARR recommendation, and give the resident and representative a summary (survey tag F655). The comprehensive care plan under 483.21(b) follows within 7 days after the comprehensive MDS is completed. It must set measurable objectives and timeframes for each assessed need, be prepared by an interdisciplinary team that includes the attending physician, a registered nurse and a nurse aide responsible for the resident and a member of food and nutrition staff, and be revised after each assessment. It must also describe services the resident refused, which defense counsel will want to see.

  1. Get every version. With revision dates and authors, not the current printout.
  2. Match problems to triggers. A care area triggered in MDS Section V with no care plan entry, and no note explaining why, is a gap.
  3. Match interventions to records. "Reposition every 2 hours" should appear on a flowsheet, "2 person assist" on ADL records, "weekly weights" on a weight log.
  4. Check the revision after each event. After a fall, wound or weight loss the plan should change. The date of that change, or its absence, is a fact.

The daily records and what each one shows

RecordWhat it showsWhat to check
CNA ADL flowsheetsShift by shift bathing, toileting, transfers, repositioning, meals and fluids, charted by aidesBlank shifts, identical entries for weeks, assistance levels that contradict the MDS
MAREach medication, time given, nurse initials, held or refused dosesMissed or late doses, as-needed pain and psychotropic use and the reason given
TARWound care, dressing changes, skin checks, positioning devicesWhether ordered treatments were done, and when a wound treatment first starts
Nurse notes and assessmentsNarrative notes, skin, fall and pressure risk scores, change of condition notesLate entries, and whether a change of condition led to a physician call
Physician ordersEvery order, including telephone orders nurses transcribeOrder date against when the MAR or TAR started; unsigned telephone orders
Physician progress notesReview of the program of care at each required visitVisit frequency against 483.30(c), and whether notes address known problems
Pharmacist drug regimen reviewsMonthly review with irregularities on a separate written reportIrregularity reports and the physician's documented response
Therapy notesPT, OT and speech evaluations, treatment notes, discharge summariesFunctional levels that conflict with nursing records
Dietary recordsNutrition assessments, diet orders, meal intake, weights, supplementsWeight trends against K0300 thresholds and when the dietitian was told
Social services notesPsychosocial assessments, family contacts, discharge planningFamily complaints and what the family was told

Under 42 CFR 483.30(c), a physician must see the resident at least once every 30 days for the first 90 days and at least once every 60 days after that, a visit within 10 days after it was due counts as timely, and each visit needs a signed, dated progress note. Under 483.45(c), a pharmacist must review the drug regimen at least monthly and report irregularities to the attending physician, medical director and director of nursing on a separate written report, and the physician must document the response. Those reports, weight logs, intake and output sheets and behavior sheets often sit outside the chart. Ask for them by name.

Chapter 5 Building

Incident reports, shift reports, staffing and the business records

Facility policy often keeps these records out of the medical record, so a request for "the complete medical record" will not reach them. Name them.

Incident reports and facility-reported incidents

Federal rules prescribe no incident report form, but nearly every facility uses one. A separate federal duty sits on top. Under 42 CFR 483.12(c), alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of property, must be reported to the administrator and to officials including the State Survey Agency, and adult protective services where state law gives it jurisdiction:

Step 1Allegation madeThe clock starts when the allegation is made.
Step 22 hoursIf the events involve abuse or result in serious bodily injury.
Step 324 hoursIf there is no abuse and no serious bodily injury.
Step 45 working daysInvestigation results go to the administrator and officials, including the State Survey Agency.

That produces 2 sets of paper: the internal incident file and the reports sent to the state. Facilities often resist producing the internal file as quality assurance or work product; whether that works depends on state privilege law. Ask the facility for both, and the state agency separately. Falls are covered in the nursing home fall records guide, abuse and misappropriation in the elder abuse and financial exploitation guide.

The 24-hour shift report

The handoff report lists residents with falls, new orders, behaviors and refusals. It is written for staff, not the chart, so it is candid and often discarded. Ask for every shift in the window, with the retention policy.

Staffing records

  • Posted daily nurse staffing. Under 42 CFR 483.35(g), the facility must post at the start of each shift the date, the census, and the number and actual hours of RNs, LPNs or LVNs and CNAs directly responsible for resident care, make it available to the public on request, and keep it at least 18 months, or longer if state law requires.
  • Schedules and assignment sheets. Which aide and nurse had your client's room each shift. That is how you pick deponents.
  • Timecards, payroll and agency invoices. Who actually worked, including agency staff.
  • Payroll-Based Journal submissions. Under 42 CFR 483.70(p), the facility submits direct care staffing to CMS, including agency and contract staff, from payroll and other auditable data. Its files are more detailed than the public version.

If the facility has electronic call lights, door alarms or cameras, ask what logs or footage it keeps. No federal rule cited here requires them, and retention is often short, so name them in the first preservation letter.

Chapter 6 Deciding

Retention, electronic records and the QA privilege

Before you argue about what a record says, confirm it still exists and that you have the right version. 3 questions decide that: how long the facility had to keep it, how the electronic record handles changes, and whether the facility can claim a privilege over it.

How long records must be kept

RecordFederal minimumSource
Medical recordThe period state law requires; if none, 5 years from discharge; for a minor, 3 years after reaching legal age under state law42 CFR 483.70(h)(4)
MDS assessments in the active recordAll assessments from the previous 15 months42 CFR 483.20(d)
Posted daily nurse staffing18 months, or longer if state law requires42 CFR 483.35(g)(4)
Binding arbitration agreement and arbitrator's decision5 years after a dispute is resolved through arbitration42 CFR 483.70(m)(6)
Survey, certification and complaint investigation reportsAvailable for review for the 3 preceding years, with any plan of correction42 CFR 483.10(g)(11)(ii)

State periods often run longer than the federal floor. The practical rule does not change: send a preservation letter the day you take the case, naming the audit data, the business records from chapter 5 and any video.

Electronic records, signatures and late entries

CMS survey guidance for the medical records requirement (F842) sets safeguards for electronic signatures. The date and time of an entry come from the computer's internal clock at the time of entry, and entries are not to be changed once recorded.

"An entry is not to be changed after it has been recorded."

CMS State Operations Manual, Appendix PP, F842 guidance on electronic signatures (Rev. 232, 2025)

Labeled late entries with their real entry time are normal. For a disputed entry, ask when it was entered, by whom, and whether an earlier version existed. The system's audit data answers that: see EHR audit trails in malpractice cases and altered medical records. The same guidance has facilities give surveyors electronic access by the end of the first survey day and printouts on request, a useful answer to "our system cannot print that."

MythThe facility can charge search and retrieval fees for a resident's copies.
RuleUnder 483.10(g)(2)(ii) the fee is limited to copying labor, supplies and postage, and CMS guidance for F573 bars fees for locating records.
MythA late entry is proof of alteration.
RuleA labeled late entry with its true entry time is normal practice. An unlabeled entry whose audit data shows it was written after a fall or a demand letter is a different fact.
MythEverything the quality committee touched is privileged.
RuleThe federal text limits what a State or CMS can require from the committee. It does not turn the chart into a committee record, and civil discovery depends on state law and the court.

What the QA privilege covers

Every certified nursing home must have a quality assessment and assurance committee, whose records get a limited federal protection:

"A State or the Secretary may not require disclosure of the records of such committee except in so far as such disclosure is related to the compliance of such committee with the requirements of this section."

42 CFR 483.75(h)

Paragraph 483.75(i) adds that good faith attempts to correct quality deficiencies will not be used as a basis for sanctions. The federal text speaks to what a State or the Secretary can require and does not mention private litigants. Whether committee records are shielded in a civil case depends on the court and on state peer review or quality statutes, which vary widely.

Arguments facilities make

For withholding

  • It was created for or at the direction of the QAA committee
  • A state peer review or quality statute covers it
  • Disclosure would chill candid quality review
  • The incident report was prepared in anticipation of litigation

Arguments requesting parties make

For production

  • The federal text restricts a State and the Secretary, not courts or private parties
  • It was made in the ordinary course of care, not for the committee
  • Facts about the resident's care are not privileged even if the committee discussed them
  • The privilege log does not show who created the document or why

Both sides do better with a privilege log that gives each withheld document's author, date, recipients and purpose, and with a clean split between the clinical facts in the chart and the committee's analysis of them.

Chapter 7 Everyone

Reading a CMS-2567 statement of deficiencies

Form CMS-2567, Statement of Deficiencies and Plan of Correction, is how state surveyors cite a nursing home for failing a federal requirement. The left side is the government's account: the regulation, what surveyors saw, who they interviewed and which records they reviewed. The right side is the facility's plan of correction. For a case, it shows what the facility was told and when, and it names the records and staff surveyors relied on.

How surveys happen

Under 42 CFR 488.308, each facility gets a standard survey no later than 15 months after the last, with a statewide average of 12 months or less. The state must also investigate complaints, and substandard quality of care triggers an extended survey. Each survey that finds deficiencies produces a 2567.

An annotated 2567

Statement of deficiencies and plan of correction Form CMS-2567, hypothetical
Header
X1 Provider ID number0000001
X2 Multiple constructionA. Building2
X3 Date survey completed03/14/20263
Summary statement of deficiencies
X4 ID prefix tagF6894
FindingBased on observation, interview and record review, the facility failed to provide 2 staff for transfers as care planned for 1 of 3 residents reviewed for accidents (R4).5
EvidenceRecord review, CNA interview, care plan dated 01/20/2026, incident report 02/27/20266
Provider's plan of correction
Corrective actionCross-referred to F689: staff reeducated, transfer audits weekly for 4 weeks7
X5 Completion date04/18/20268
X6 Provider signature and dateAdministrator, 03/28/20269
Disclosable 14 days after made available to the facility
  1. 1
    Provider identification number.The CMS certification number. Use it to match CMS datasets and Care Compare.
  2. 2
    Multiple construction.The building or wing surveyed. Check it is your client's unit.
  3. 3
    Date survey completed.Anchors the plan of correction clock and the 14 day release. Compare it with your client's dates.
  4. 4
    ID prefix tag.The F-tag cited. F689 is accidents and supervision under 483.25(d).
  5. 5
    Resident identifier.Residents appear as codes; CMS guidance bars names on the 2567. Matching a code to your client usually takes discovery.
  6. 6
    Records and interviews relied on.Every record and job title named here is a discovery target.
  7. 7
    Plan of correction.Due within 10 calendar days after the facility receives the 2567. Whether it can be used as an admission is a state evidence question.
  8. 8
    Completion date.When the facility says it corrected. A repeat event after it helps plaintiffs; a clean revisit helps the defense.
  9. 9
    Provider signature.The signer can speak to what the facility did after the citation.

Under Chapter 7 of the State Operations Manual, a facility that disagrees with a citation may request informal dispute resolution within the same 10 calendar day window it has for the plan of correction, and may request a clean copy of a revised 2567 if findings change. Ask for every version. If surveyors found immediate jeopardy that was not removed, Chapter 7 calls for termination within 23 days; other noncompliance not corrected within 6 months also leads to termination.

Where to get 2567s and complaint surveys

  • The facility. Under 42 CFR 483.10(g)(11), it must post its most recent survey and make 3 years of survey, certification and complaint reports, with plans of correction, available to anyone on request, minus complainant and resident identifiers.
  • CMS public release. Under 42 CFR 488.325, statements of deficiencies, provider comments and approved plans of correction must be made available to the public on request within 14 calendar days after each is made available to the facility.
  • Care Compare. Medicare Care Compare shows each facility's inspection results and ratings.
  • CMS datasets. The Health Deficiencies dataset lists nursing home health citations from the last 3 years with the inspection date, F-tag, scope and severity, deficiency status and correction date. It is the fastest way to see a facility's citation history by tag.
  • The state survey agency. It holds complaint files, facility-reported incident files and surveyor notes. Whether you can get them, and with what redactions, depends on your state's records law. Ask early.

Whether a 2567 or a plan of correction is admissible at trial, and for what purpose, is a state evidence question. Even where a 2567 is excluded, it tells both sides which records and witnesses the surveyors relied on.

Chapter 8 Everyone

Scope and severity, Care Compare stars and PBJ staffing data

Every deficiency on a 2567 carries a letter from A to L. The letter comes from a 4 level severity scale in 42 CFR 488.404(b) crossed with 3 levels of scope: isolated, pattern or widespread. CMS lays out the grid in Chapter 7 of the State Operations Manual, and the Five-Star rating system turns the letters into points.

The scope and severity grid12 letters, A to L42 CFR 488.404(b); SOM Chapter 7; Five-Star Technical Users' Guide, September 2026, Table 1
Isolated Pattern Widespread Level 4 Immediate jeopardy J50 pts (75) K100 pts (125) L150 pts (175) Level 3 Actual harm, not IJ G20 pts H35 pts (40) I45 pts (50) Level 2 No actual harm, potential for more than minimal D4 pts E8 pts F16 pts (20) Level 1 No actual harm, potential for minimal harm A0 pts B0 pts C0 pts Points in parentheses apply when the deficiency is substandard quality of care.

A G or higher means surveyors found actual harm or immediate jeopardy; A to C means the facility was in substantial compliance on that requirement.

Chapter 7 says an A needs no plan of correction and is not written on the 2567; every letter from B to L calls for one. Substandard quality of care, defined in 42 CFR 488.301, covers F, H, I, J, K or L findings in listed requirement groups, including resident rights, freedom from abuse, neglect and exploitation, quality of life, quality of care, parts of pharmacy services and PBJ staffing. It triggers extra duties under 42 CFR 488.325: the facility must give the state a list of residents and attending physicians within 10 working days, and the state must notify those physicians and the administrator licensing board within 20 calendar days.

Care Compare star ratings

Care Compare gives each facility an overall rating of 1 to 5 stars built from 3 domains. The Five-Star Technical Users' Guide for September 2026 describes each:

DomainWhat it measuresData source
Health inspectionsDeficiency points from the 2 most recent standard surveys (weighted 3/4 and 1/4), 36 months of complaint and infection control surveys, and revisit pointsState survey results, scored with the grid above
Staffing6 measures: 3 nurse staffing levels in hours per resident per day and 3 staff turnover measuresQuarterly PBJ submissions and MDS census
Quality measures15 quality measures: 9 long-stay and 6 short-stayMDS assessments and Medicare claims

Star ratings screen facilities; they do not show what happened to 1 resident. The methodology changes, so save a dated copy of the Care Compare page and the Five-Star guide in effect for the relevant period.

Payroll-Based Journal staffing data

CMS publishes the PBJ data in several public files on data.cms.gov, including the PBJ Daily Nurse Staffing dataset. It reports, for each facility and each day, the hours staff were paid to work by staff category, split into employee and contract hours, with a daily resident census taken from MDS submissions. It does not name individual workers.

PBJ data shows staffing on the exact days around an event, lets both sides test posted staffing sheets and schedules against payroll hours, and shows how much care came from contract staff, whose records may sit with an agency. It does not show who was on your client's hall; the facility's assignment sheets and timecards do.

Chapter 9 Building

Worked example: 1 fall, every record it touches

R4, 84, is admitted from the hospital on January 6 after pneumonia. The care plan dated January 20 calls for 2 staff for all transfers, a low bed, a fall mat at the bedside and toileting every 2 hours overnight. On February 27 at about 02:40 an aide finds R4 on the floor. An afternoon X-ray shows a hip fracture, and a complaint survey follows in March. Here is the file in order, with the gaps a reviewer on either side would log.

  1. 01/06
    Admission and baseline care plan

    Admission orders and baseline care plan signed. Fall risk scored high.

    Admission packet pp. 1 to 38
  2. 01/12
    Admission MDS, ARD January 12

    Section GG codes substantial or maximal assistance for transfers; Section V triggers falls. RN signs January 18.

    MDS pp. 101 to 142
  3. 01/20
    Comprehensive care plan

    Falls problem with 5 interventions, including 2 staff for all transfers. Within 7 days of MDS completion, as 483.21(b)(2)(i) requires.

    Care plan pp. 150 to 171
  4. 01/20 to 02/17
    No fall risk reassessment for 4 weeks

    The care plan calls for weekly fall risk reassessment. Scores appear on January 6, 13 and 20, then February 17.

    Nursing assessments pp. 240 to 262
  5. 02/01 to 02/26
    ADL flowsheets for February

    Transfers charted as 1 person on 11 of 26 night shifts; day shifts show 2.

    ADL flowsheets pp. 400 to 486
  6. 02/26 night
    24-hour shift report not produced

    Reports for February 25 and 27 produced; none for the night of the 26th.

    Missing from production
  7. 02/27 02:40
    Unwitnessed fall

    Note entered 02:55: found on floor, bed low, left hip pain, neuro checks started. No mention of a fall mat.

    Nurse notes p. 212
  8. 02:55 to 07:10
    4 hours 15 minutes to physician notification

    First documented physician call at 07:10, with an X-ray order. 483.10(g)(14) requires immediate consultation after an accident with injury that may need physician intervention. Whether this timing met it is for experts and the court.

    Nurse notes p. 213; orders p. 88
  9. 02/27 08:30
    Family notified

    Social services note records the call to the daughter, who is the resident representative.

    Social services p. 305
  10. 02/27 14:00
    X-ray: left hip fracture; transfer at 16:20

    Incident report completed the same day, produced separately.

    Radiology p. 501; transfer form p. 510; incident report IR-1 to IR-6
  11. 03/05
    Return from hospital; care plan revised 03/06

    Care plan adds a bed alarm and hourly night checks.

    Hospital records H-1 to H-240; care plan p. 172
  12. 03/14
    Complaint survey: F689 cited

    F689 cited for not providing 2 staff for transfers as care planned; the dataset shows G, actual harm, isolated.

    CMS-2567; CMS Health Deficiencies dataset

Care plan interventions against the records that should prove them

Each intervention in the January 20 care plan, set against the record that should show it happened. This is the core comparison in most fall, pressure injury and weight loss cases.

Care plan interventionRecord that should show itWhat the file shows
2 staff for all transfersADL flowsheet, transfer support field1 person charted on 11 of 26 February night shifts
Bed in low positionNurse note after the fallDocumented at 02:55 on 02/27
Fall mat at bedsideNo field on any produced formNot documented anywhere; ask for equipment logs and the shift report
Toileting every 2 hours overnightToileting record, night of 02/26Entries at 22:00 and 00:00, then none until after the fall
Weekly fall risk reassessmentNursing fall risk assessments4 week gap from 01/20 to 02/17

The plaintiff reads a known high fall risk, a plan that addressed it, night shift records that do not show the plan carried out, a delayed physician call and a government finding of actual harm. The defense asks whether "1 person" on the flowsheet is a charting default, whether R4's own attempts to get up appear in Section E or the notes, what the missing shift report would show, and whether the fracture changed the outcome given the hospital course. Both readings come from the same pages, which is why every timeline line needs its page citation.

Chapter 10 Everyone

AI medical record review on nursing home charts: where it helps and where it fails

A nursing home chart suits AI medical record review because the volume is huge and repetitive: months of flowsheet rows, MAR entries and notes that a large language model (LLM) can sort and cite far faster than a person, and care plan against flowsheet is pattern work. The same repetition is the trap: a charting default copied into 26 shifts looks like 26 facts.

By hand
Build the timelineDays of paging through flowsheets
Compare MDS, care plan and flowsheetsDone for a few weeks near the event, if at all
Find missing recordsNoticed when a deponent mentions an unproduced form
Cite each factPage references typed by hand and often dropped
With AI and a human reviewer
Build the timelineDraft AI medical chronology across the whole stay, then human review
Compare MDS, care plan and flowsheetsConflicts flagged across the full stay for a person to judge
Find missing recordsUnproduced records flagged with the line that implies them
Cite each factPage-level citation on every line, checked by the reviewer

Where large language models fail on nursing home records

  • Flowsheet grids. Optical character recognition (OCR) on a scanned ADL or MAR grid can shift an entry into the wrong day or row, and the model then reports the wrong date with confidence.
  • Handwritten and faxed pages. Handwriting recognition misreads doses, times and initials on transfer packets and telephone orders. Low-confidence pages should go to a person.
  • Copy-forward and defaults. Flowsheets pre-fill values, and a note drafted by an ambient AI scribe can carry forward a prior visit's findings. Clinical natural language processing reads what the text says, not whether anyone did it.
  • MDS coding rules. A code can look wrong and be right under the RAI Manual's look-back rules. A model should not be the one calling a code false.
  • Hallucination. Generative AI can state a fact no page supports; 1 invented date can sink a witness.

The fixes are the ones courts expect of lawyers using legal AI tools: a page-level citation on every line and a human-in-the-loop reviewer who checks each cite before anything leaves the firm. Lawyers were sanctioned under Rule 11 for filing fabricated AI-generated citations in Mata v. Avianca (S.D.N.Y. 2023), and a fabricated care event in an expert report is the same failure. Be wary of agentic tools that send requests or draft filings without a person approving each step.

Vendor checklist for HIPAA compliant AI on nursing home files

1

A citation on every line

Each entry and flag links to its source page.

2

A signed BAA, SOC 2 and no training on your data

Get the business associate agreement before the first upload.

3

Handles very long stays

Years of flowsheets in 1 matter, with duplicates removed.

4

Flags low-confidence OCR

Scanned grids, faxes and handwritten orders marked for a human read.

5

An AI audit trail of use

Who ran what on which file, for questions about how work product was made.

6

Says what it will not do

No standard of care verdicts, causation opinions or case scores.

Chapter 11 Building

Templates: the records request letter, the intake log and a completeness check

Parts A and B fit a resident or personal representative request. Many Part C items fall outside the resident's access right and usually need discovery or a subpoena. Adapt it to your jurisdiction.

1. Nursing home records request letter

Send to the administrator and medical records. Attach proof of authority: the resident's signed request, a HIPAA authorization, letters of administration or the state law basis for a personal representative.

[DATE]

Administrator and Medical Records Department
[FACILITY NAME]
[ADDRESS]

Re: Records request for [RESIDENT NAME], date of birth [DOB]
Dates of residence: [ADMISSION DATE] to [DISCHARGE OR DEATH DATE]

I request copies of the records below under 42 CFR 483.10(g)(2) and 45 CFR 164.524, as [the resident / resident representative / personal representative of the estate]. Proof of authority is enclosed. Please produce them electronically, as searchable PDF with native exports where available. Fees are limited to copying labor, supplies and postage (42 CFR 483.10(g)(2)(ii)); send an estimate first if the fee will exceed [AMOUNT].

PART A. CLINICAL RECORD, [START DATE] TO [END DATE]
1. Face sheet, admission record and hospital transfer documents
2. Every MDS assessment and tracking record of any type, with all corrections and prior versions
3. Care Area Assessment documentation and worksheets
4. Baseline care plan, every comprehensive care plan and every revision, with revision dates and authors
5. Physician, nurse practitioner and physician assistant orders, including telephone and verbal orders
6. Physician and practitioner progress notes and consult reports
7. Nurse notes, change of condition notes and nursing assessments (skin, pressure and fall risk, pain, neuro checks)
8. CNA ADL flowsheets and point of care documentation
9. Medication administration records and treatment administration records, including as-needed doses, held doses and refusals
10. Weights, vital signs, intake and output, bowel and bladder, behavior, restraint and alarm records
11. Therapy evaluations, treatment notes and discharge summaries
12. Dietary assessments, diet orders, meal intake records and supplement records
13. Social services, activities and care conference notes, and records of family communication
14. Pharmacist monthly drug regimen reviews, irregularity reports and physician responses
15. Laboratory, radiology and other diagnostic reports
16. Advance directives, code status orders and preadmission screening (PASARR) records
17. Transfer, discharge and bed hold notices, and records sent to any hospital

PART B. OTHER RESIDENT RECORDS
18. Admission agreement and any arbitration agreement, with date signed, signer and any rescission
19. Resident trust fund ledger
20. Grievances filed by or about the resident and the facility's responses

PART C. RELATED FACILITY RECORDS
21. Incident and accident reports and investigation files involving the resident
22. Initial and 5 working day reports to the State Survey Agency under 42 CFR 483.12(c)
23. 24-hour shift reports for every shift from [DATE] to [DATE]
24. Staffing schedules, assignment sheets and timecards for the resident's unit, including agency staff and agency invoices, for [DATES]
25. Posted daily nurse staffing sheets under 42 CFR 483.35(g) for [DATES]
26. Payroll-Based Journal submissions for [QUARTERS]
27. Policies and procedures in effect on [DATES] for [falls / skin care / weights / change of condition / abuse reporting / charting]
28. Reports of surveys, certifications and complaint investigations for the 3 preceding years, with plans of correction, under 42 CFR 483.10(g)(11)
29. Electronic health record audit data for the resident's chart for [DATES], in native format

PRESERVATION
Please preserve all records listed above in every format, including electronic record audit data, call light or alarm logs and video. Please confirm receipt and the expected production date: [NAME, PHONE, EMAIL].

[SIGNATURE]
[NAME, CAPACITY]
Enclosures: [PROOF OF AUTHORITY]

2. Nursing home records intake log

Log every category when it arrives, before anyone reads for the merits. The gaps column becomes the follow-up letter.

MATTER: [NAME]   RESIDENT: [NAME]   STAY: [ADMIT] TO [DISCHARGE OR DEATH]
Per row: RANGE ASKED / DATE ASKED / DATE RECEIVED / PAGES / COMPLETE Y/N / GAPS

CLINICAL
MDS, all types and corrections      [count against the chapter 3 schedule]
Care plans, all versions            [revision history present?]
Orders and physician notes          [visits against the 30 and 60 day rule]
Nurse notes, CNA flowsheets         [blank shifts, by date]
MAR, TAR, weights, vitals, I and O
Therapy, dietary, social services, pharmacist reviews
Labs, imaging, hospital records

FACILITY
Admission and arbitration agreements
Incident and state reports          [withheld? privilege log?]
Shift reports, schedules, timecards [missing shifts]
Posted staffing, PBJ, policies, audit data

PUBLIC
CMS-2567s, complaint surveys, PBJ daily file, dated Care Compare copy

REFERENCED BUT NOT PRODUCED (record, where referenced, page):
1. [e.g. fall mat log, care plan p. 160]

Completeness check before review starts

0 of 12 checked

Chapter 12 Publisher

What Medrecords AI does with a nursing home file

Medrecords AI is medical chronology software. It works on the records you upload; it does not request or retrieve records from nursing homes, hospitals or state agencies. On a nursing home file it does 5 things:

  • Builds a cited chronology across the facility chart, hospital records and any other records you load, with a citation on every line back to the source page, so a timeline like chapter 9 starts as a draft.
  • Flags missing records the file implies, such as a fall mat log nobody produced, citing the line that implies it.
  • Removes duplicate pages across overlapping productions.
  • Routes scanned and faxed pages through OCR and handwritten record extraction, and flags low-confidence pages for a human read.
  • Lets you ask questions of the whole file through cited Q and A, such as every night shift where transfer support was charted as 1 person, with each answer tied to its pages.

What it does not do: it does not decide whether care met the standard, whether an MDS code is correct or what caused an injury, and it does not score a case or give legal advice. It does not read EHR audit data exports. Flags are signals for a person to judge, not findings. It runs under SOC 2 and HIPAA with a signed BAA (see security and HIPAA). Self-Service bills 10 cents a deduplicated page, down to 5 cents at volume, duplicates free; Enterprise On-Prem is an annual license. More on the use case: nursing home neglect record review.

The offer

See a cited nursing home timeline built from your own file.

Book a demo on a nursing home file you are working, then run your first case free on us. Every line comes back cited to its source page. You review, you revise, you sign.

Scheduling only. No records move from a public page.

Chapter 13 Everyone

Frequently asked questions

What is the MDS in a nursing home?
The Minimum Data Set is the federally required standardized assessment of every resident in a certified nursing home, done on admission, quarterly, annually and after a significant change, certified by a registered nurse and sent to CMS.
What is a CMS-2567?
The Statement of Deficiencies and Plan of Correction. Surveyors cite each failed federal requirement by F-tag, and the facility answers on the same form. It becomes public 14 days after it is made available to the facility.
How long does a nursing home have to provide records?
Under 42 CFR 483.10(g)(2), a resident gets access within 24 hours, excluding weekends and holidays, and copies within 2 working days. HIPAA allows 30 days, plus 1 written extension of up to 30 days. Litigation requests follow your court's discovery rules.
Can family members get a deceased resident's nursing home records?
An executor, administrator or other person with authority under state law is treated as the personal representative under HIPAA and can request the records. Who has that authority without an estate varies by state. Family members involved in care may get limited relevant information under 45 CFR 164.510(b)(5).
What does a G deficiency mean?
G means surveyors found actual harm that was not immediate jeopardy, affecting an isolated number of residents. H and I are the same severity at pattern and widespread scope. J, K and L are immediate jeopardy.
Are nursing home incident reports discoverable?
It depends on state privilege law and how the report was made and used. The federal QAA rule at 42 CFR 483.75(h) limits what a State or CMS can require; its effect in civil discovery varies by court.
Can AI review nursing home records?
Yes, for the volume work: a cited timeline, care plan against months of flowsheets, and missing records. A person checks every page-level citation, and standard of care and causation stay with experts.
Is it HIPAA compliant to upload nursing home records to an AI tool?
It can be, with a vendor that signs a business associate agreement, holds SOC 2, does not train on your data and logs access. A consumer chatbot without a BAA is the wrong place for a resident's chart.
Can AI tell whether an MDS was falsified?
No. Software can flag an MDS code that conflicts with the daily records, but many conflicts follow the RAI Manual's coding rules, and clinical disagreement is not a false statement. Whether a code was knowingly false is for people and the court.
Can ChatGPT build a nursing home timeline?
A general chatbot gives no page citations, struggles with thousands of pages and can invent dates. For a timeline an expert will rely on, use medical chronology software that cites every line, and check each cite.
Chapter 14 Everyone

Sources and method

Every regulation, deadline and threshold was checked against the primary source in September 2026. Quotes are verbatim. The worked example, the annotated 2567 and the page numbers are hypothetical. State law on access after death, retention, privilege and admissibility varies.

The nursing home guides that build on this one: pressure injury and bedsore records, nursing home fall records, change in condition, malnutrition and dehydration, elder abuse and financial exploitation, assisted living versus nursing home records and nursing home wrongful death records. Also useful: how to get medical records for a lawsuit, EHR audit trails, medical abbreviations for legal professionals and record review for legal nurse consultants.

Published by Medrecords AI. Built from 42 CFR Part 483 and Part 488, CMS State Operations Manual Chapter 7 and Appendix PP, the MDS 3.0 RAI Manual v1.20.11, the Five-Star Technical Users' Guide and 45 CFR 164.502 and 164.524.