What it does
R1 RCM publishes 1 service line: Coding and charge capture as part of end-to-end RCM (pre-registration, financial clearance, charge capture, coding, billing/follow-up, underpayments, denials management). Everything above is drawn from the 6 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | HIM / RCM Outsourcer & LPO at scale |
| Website | |
| Founded | 2003 |
| HQ | Murray, Utah, USA (exact street address not confirmed this session) |
| Headcount | 30,000 (as of 2023) |
| Ownership | Private equity: TowerBrook Capital Partners and Clayton, Dubilier & Rice completed take-private acquisition November 2024, valuing company at $8.9B |
| Certifications | Not published this session |
| Not published | PricingTurnaround |
Medrecords AI vs R1 RCM at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what R1 RCM publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | R1 RCM |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | AI + Human (Phare clinical intelligence engine + RCM staff) |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | Included |
| Typical turnaround | Minutes to hours per file | Not published |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Percentage-of-collections or flat monthly fee (custom quote) |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Large Hospitals & Health Systems - Full RCM |
| Customer satisfaction | We publish no rating of our own | 84.5/100 KLAS Services score; multiple Best in KLAS awards 2020-2026 |
Longer versions: Medrecords AI vs R1 RCM, head to head · R1 RCM alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
R1 RCM publishes 5 of the 8 fields in the Content Hub rubric. Across the 27 HIM / RCM Outsourcer & LPO at scale vendors profiled here, the median is 5 of 8. Of the 3 it leaves unpublished, these 2 matter most.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
- What is the turnaround on a 1,000-page file, and is that a median or a best case?Ask what the clock starts from — receipt, or the point the file clears intake — and what the same number looks like in your busiest week.
The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
