What it does
Record retrieval (medical and other), medical record review/summaries prepared by physicians or nurses, medical billing summaries, chronological organization, custom indexing, court reporting, remote depositions, deposition summaries, transcription, trial graphics. Also published: Court reporting, interpreting/translation, transcription, process serving, trial services, deposition and litigation support, medical record retrieval (via American Retrieval acquisition). Everything above is drawn from the 8 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | US Med-Legal Review / Legal Nurse Consulting, Medical Record Retrieval / ROI |
| Website | |
| HQ | Houston, TX (exact street address not published on site; widely reported as Houston HQ) |
| Headcount | Large (thousands of network reporters/interpreters; corporate employee count not published) |
| Ownership | PE-backed — Abry Partners (strategic investment, per Abry Partners press materials) |
| Pricing | Not published (custom enterprise billing per third-party comparison) |
| Certifications | SOC 2 Type 2, HIPAA compliant, NIST Cybersecurity Framework alignment |
| Founded | Founded 1996 |
| Not published | Turnaround |
Medrecords AI vs U.S. Legal Support at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what U.S. Legal Support publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | U.S. Legal Support |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | AI-Powered Summaries + Human Record Retrieval |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | Included (retrieval); not disclosed for AI summaries |
| Typical turnaround | Minutes to hours per file | 30-40 days (record retrieval, hold-period dependent) |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Not published |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | Not published |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Client Portal (digital), certified mail (paper), radiology image types |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Nationwide litigation support: record retrieval and AI summaries |
| Customer satisfaction | We publish no rating of our own | 4.0/5 across 123 Google Business reviews spanning 14 office listings (captured 13 Aug 2026). Platform aggregate, not a Medrecords AI rating. |
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
U.S. Legal Support publishes 6 of the 8 fields in the Content Hub rubric. Across all 270 vendors profiled in the Content Hub, the median is 5 of 8.
- How do you charge — per page, per file, per hour, or per seat?Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
- What does a real 1,000-page file cost, all in?Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
