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Ontellus — Profile & Assessment

Ontellus publishes 5 of the 8 buying facts this rubric checks, including turnaround but not pricing. This profile records what the company publishes about its services, maps those claims to the Content Hub evaluation rubric, and cites every source behind them. 12 of 17 facts confirmed from 17 public sources; the rest are marked unpublished.

By Ahmed Jemaa, Co-Founder & CEO of Medrecords AI · Published 30 Aug 2026 · Updated 14 Sep 2026

4 sections·17 sources·Verified 2026-08-28 ✓
Disclosure
10/17 facts
01

What it does

Nationwide online medical records retrieval, organization, and chronology: 'SmartChron™' (chronology tool) and 'SmartOrg™' (indexing), plus billing summaries, claim evaluation reports, medical canvassing, social-media investigation, and a DICOM viewer for imaging records. The published service lines are: Health records retrieval and claims intelligence, My.Ontellus online portal, SmartChron (chronological record organization), SmartOrg (intelligent records organization), billing/record summaries, claim evaluation reports, medical canvassing, social media investigation and DICOM viewer. Everything above is drawn from the 17 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.

Key facts

Segment

Medical Record Retrieval / ROI, AI-native / Tech-enabled service

Website

https://ontellus.com

HQ

Houston, Texas (self-reported on its LinkedIn company page)

Ownership

Formerly owned by Aquiline Capital Partners and The Capstreet Group; acquired by Datavant (agreement signed June 12, 2025; deal completed August 6, 2025); owns ChartSwap (acquired ChartSwap in October 2018)

Certifications

SOC 2 Type II, MPL Premium Partner since 2015, CLM (Claims and Litigation Management Alliance) member since 2011, HIPAA-compliant portal, SOC 2 Type II compliant, MPL Association premium partner (since 2015) and CLM member (since 2011)

Founded

Founded 1975

Headcount

501-1,000 employees

Not publishedPricingTurnaround

Medrecords AI vs Ontellus at a glance

Same 8 rubric rows, side by side. Vendor cells repeat what Ontellus publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.

Rubric rowMedrecords AIOntellus
Processing modelAI drafts and cites; you review and sign. Every line cites its source page.Human-managed retrieval + proprietary technology platform
Human QAYours, not ours. Output is editable and every claim links to the page it came from.None disclosed
Typical turnaroundMinutes to hours per fileMost requests completed in under 30 business days
Pricing modelPay per page, no subscription (Self-Service); annual licence for Enterprise On-PremNot published
Indicative costfrom 10¢ to as low as 5¢ a page, duplicates freeNot published
Export formatsDOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP deliveryNot published
Best forLaw firms, IME clinics, legal nurse consultants and small TPAsHigh-volume law firms wanting price predictability
Customer satisfactionWe publish no rating of our own3.2/5 across 46 Google Business reviews spanning 3 office listings (captured 13 Aug 2026). Platform aggregate, not a Medrecords AI rating.

Longer versions: Medrecords AI vs Ontellus, head to head · Ontellus alternatives compared.

The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.

02

Evaluation criteria

Content Hub rubric5 of 8 published
✓
Processing model
Human-managed retrieval + proprietary technology platform
✓
Human QA
None disclosed
✓
Typical turnaround
Most requests completed in under 30 business days
○
Pricing model
No published pricing model. No dollar figures published anywhere in the vendor site.
✓
Best for
High-volume law firms wanting price predictability
✓
Customer satisfaction
3.2/5 across 46 Google Business reviews spanning 3 office listings (captured 13 Aug 2026). Platform aggregate, not a Medrecords AI rating.
○
Not published
Indicative cost and export formats go unstated, as they do across most of this market. The questions to ask instead are below.
03

Profile notes

Who it serves
Insurance carriers, self-insured corporations, law firms, mass tort litigation, Workers' compensation, vehicle/bodily injury, general liability, medical malpractice and life insurance claims
Claims & platform notes
My.Ontellus portal, SmartChron, SmartOrg claims intelligence tools, No explicit AI-technology claims found in fetched content — SmartChron/SmartOrg are described as analytical/organizational tools without specified AI/ML methodology. Described as 'one of the nation's largest privately held data retrieval and claims intelligence' platforms (per Datavant press release). Self-describes as 'the nation's largest online records retrieval service for custodians, insurance carriers, legal firms or self-insured corporations' and integrates with Guidewire and Duck Creek.
Review summary
Not independently rated by Medrecords AI. Cited public reviews are listed under Sources; Medrecords AI assigns no star rating without verified evidence.
Competitive coverage
Comparing the Top 10 Medical Record Providers · Best Medical Record Retrieval Software Solutions for PI Law Firms in 2026 · Best Ontellus Alternatives for Legal Medical Record Retrieval · 7 Best Yocierge Alternatives · Best Medical Record Retrieval Software Solutions for Case Managers in 2026 · Top Medical Record Retrieval Companies of 2026 · EvenUp Alternatives · Supio Alternatives · Medchart Alternatives
04

What to confirm before you sign

Ontellus publishes 5 of the 8 fields in the Content Hub rubric. Across all 270 vendors profiled in the Content Hub, the median is 5 of 8. Of the 3 it leaves unpublished, these 2 matter most.

  1. How do you charge — per page, per file, per hour, or per seat?
    Get the unit before you scope a pilot. A per-hour or per-seat quote and a per-page quote behave very differently once a file runs past 1,000 pages.
    Pricing model56% of all profiled vendors leave this unpublishedOurs: flat per page, no seats, no subscription
  2. What does a real 1,000-page file cost, all in?
    Ask for a worked example rather than a rate card. Duplicate pages, rush fees and monthly minimums are where the quoted rate and the final invoice separate.
    Indicative cost82% of all profiled vendors leave this unpublishedOurs: from 10¢ to as low as 5¢ a page, duplicates free

The other 7 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.

Sources

How Medrecords AI does this work

Ontellus works in medical-record review. Medrecords AI does this category of work as software: the record sorted, deduplicated and read in minutes, every statement cited back to its page, and you sign off on what it means.

ProductMissing recordsGaps in the production surfaced against what the record itself references.Read more →SolutionRecord sorting & dedupRaw production in; sorted, deduplicated, Bates-ready case file out.Read more →ProductDeduplicationRepeat productions collapsed so the same page is not reviewed twice.Read more →
Test it on a file you already have.
Send one real record set. You get back a cited chronology and decide for yourself whether the read holds up — no obligation either way.
Book a demoSee pricing

Explore the Content Hub

Software & platforms

AI and case-management platforms across medical-record review.

Service providers & BPOs

Record review, peer review, retrieval, LNC and BPO providers.

State programs

Rules, AMA Guides edition, and MMI standards by state.

Comparisons

Head-to-head vendor and program comparisons.

Guides

Editorial reference on report writing, MMI, and validity testing.

Conferences & events

Workers' comp, claims, insurance and medical-legal conferences with editorial takes.

Directories

Rosters of examiners, LNCs, and expert witnesses by state.

State matrix report

All 10 verified state programs, side by side.

Content Hub home

The full index of everything in the hub.

Medrecords AIMedrecords AI

Minutes per file. Every line cited. From 10¢ to as low as 5¢ a page.

Bring the hardest file from this page. Get a cited chronology and a report draft in minutes — every line traced to its source page, ready for your review and signature.

  • Minutes per file, not days
  • Every line cited to its source page
  • From 10¢ to as low as 5¢/page, duplicates free — no license, no minimums
  • HIPAA-eligible · SOC 2
See pricing Book a demo

See how Medrecords AI compares with anything on this page — over a 30-minute call, side by side.

Last verified: 2026-08-15