What it does
PITON-Global publishes these service lines: Record retrieval outsourcing (custodian outreach/follow-up, medical/employment/billing record retrieval, record indexing/organization, HIPAA-compliant release of information) and also references LPO, paralegal support, document review. Everything above is drawn from the 4 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Evaluation criteria
PITON-Global publishes 7 of the 8 fields in the rubric. Across the 318 vendors profiled in this hub the median is 5. 5 of the 318 publish more; 16 publish exactly as many.
Profile notes
What to confirm before you sign
PITON-Global publishes 7 of the 8 fields in the Content Hub rubric. Across the 30 Offshore (non-India): PH / LatAm / Other vendors profiled here, the median is 6 of 8. The gaps below are not marks against the vendor — most of this industry quotes on request. They are simply the questions you still have to ask, and the answers are worth getting in writing before a file changes hands.
- What formats does the deliverable come in, and do the citations survive export?Ask to see an exported file rather than a screen share. A citation that works inside the vendor's viewer and dies in Word is not a citation you can file.
- Where do the records live, and who signs the BAA?Protected health information is going to leave your office. Ask which entity holds it, in which country, and who is on the hook if it leaks.
- Is my data used to train a model?Ask for the answer in the contract rather than the sales call, and check whether it also binds their subprocessors.
Key facts
| Segment | Offshore (non-India): PH / LatAm / Other |
| Website | |
| HQ | Not published (vendor-neutral BPO advisory firm; Manila, Cebu, Davao Philippines operations base) |
| Ownership | Privately held; John Maczynski (CEO), Ralf Ellspermann (Chief Strategy Officer/Founder) |
| Pricing | Dedicated FTE: $1,400-$2,600/month per specialist; Per-Retrieved-Record: $4-$14 per completed request; Managed Outcome: base fee + SLA-tied bonuses; ~50-70% savings vs. onshore claimed |
| Turnaround | 48-hour average request-to-record turnaround claimed |
| Certifications | SOC 2 Type II; HIPAA-compliant workflows; PCI-DSS; GDPR |
| Not published | FoundedHeadcount |
