What it does
PITON-Global publishes these service lines: Record retrieval outsourcing (custodian outreach/follow-up, medical/employment/billing record retrieval, record indexing/organization, HIPAA-compliant release of information) and also references LPO, paralegal support, document review. Everything above is drawn from the 5 public sources cited at the foot of this page. Fields the company does not publish are marked as unpublished below rather than estimated.
Key facts
| Segment | Offshore (non-India): PH / LatAm / Other |
| Website | |
| HQ | Not published (vendor-neutral BPO advisory firm; Manila, Cebu, Davao Philippines operations base) |
| Ownership | Privately held; John Maczynski (CEO), Ralf Ellspermann (Chief Strategy Officer/Founder) |
| Pricing | Dedicated FTE: $1,400-$2,600/month per specialist; Per-Retrieved-Record: $4-$14 per completed request; Managed Outcome: base fee + SLA-tied bonuses; ~50-70% savings vs. onshore claimed |
| Turnaround | 48-hour average request-to-record turnaround claimed |
| Certifications | SOC 2 Type II; HIPAA-compliant workflows; PCI-DSS; GDPR |
| Founded | Founded 2001 |
| Headcount | 11-50 employees |
Medrecords AI vs PITON-Global at a glance
Same 8 rubric rows, side by side. Vendor cells repeat what PITON-Global publishes; a row it has not published stays that way. Medrecords AI cells are our own published terms.
| Rubric row | Medrecords AI | PITON-Global |
| Processing model | AI drafts and cites; you review and sign. Every line cites its source page. | Human-led review + Workflow Automation |
| Human QA | Yours, not ours. Output is editable and every claim links to the page it came from. | Included (specialists own exception resolution/compliance) |
| Typical turnaround | Minutes to hours per file | 48-hour request-to-record turnaround (stated target) |
| Pricing model | Pay per page, no subscription (Self-Service); annual licence for Enterprise On-Prem | Per-record, Dedicated FTE, or Managed-outcome |
| Indicative cost | from 10¢ to as low as 5¢ a page, duplicates free | $4-$14 per record; $1,400-$2,600/month per FTE |
| Export formats | DOCX, PDF and HTML, hyperlinked back to every source page; API or SFTP delivery | Not published |
| Best for | Law firms, IME clinics, legal nurse consultants and small TPAs | Mass-tort/PI litigation record retrieval, insurance defense |
| Customer satisfaction | We publish no rating of our own | No public reviews found (Trustpilot page shows zero reviews) |
Longer versions: Medrecords AI vs PITON-Global, head to head · PITON-Global alternatives compared.
The boundary on our side does not move: the software drafts and cites; you review, you revise, you sign.
Evaluation criteria
Profile notes
What to confirm before you sign
PITON-Global publishes 7 of the 8 fields in the Content Hub rubric. Across the 30 Offshore (non-India): PH / LatAm / Other vendors profiled here, the median is 6 of 8.
The other 9 questions, and what all 270 profiled vendors do and do not publish, are in the evaluation guide.
