Bad faith cases are proved on dates, not adjectives.
First-party bad faith claim file review services build the cited timeline the claim is argued on: when each medical record reached the carrier, what the file already contained at each decision, which reviews were obtained, and what the insured was told. The bad faith conclusion belongs to counsel and the court.
Claims handling has published standards. The regulator examines against them.
We do not build for a case type until we can name the standard that defines a correct output and the person who grades the file against it. In first-party bad faith litigation, both are already published.
3 steps between the claim file and the timeline.
Send the claim file as produced
Adjuster notes, correspondence, the medical records as received, peer and vendor reviews, the denial letters and the policy, in any format.
We return the chronology, page-cited
One timeline: what arrived when, what the file contained at each decision, which reviews were ordered, and what the insured was told, each entry linked to its page.
Counsel argues the standard
Whether the handling breached the duty of good faith is your argument and the jury’s finding. The chronology is the cited record beneath it.
A chronology of the file, not a verdict on the carrier.
We sequence and cite what the produced claim file documents. We do not conclude that a carrier acted in bad faith, score claims handling, opine on whether an investigation was reasonable, or decide coverage. Those determinations belong to counsel, the regulator, the court and the jury.
In the demo case, page 140 turned out to belong to a different patient. A misfiled record in a claim file changes what the carrier is said to have known on a given date, so it is quarantined rather than dated into the timeline.
The rules the platform never breaks.
EVERY LINE CITED
HIPAA, under a signed BAA
Every file is handled under our Business Associate Agreement, from the first byte.
Never trains a model
Your records are never used to train any AI model — ours or anyone else's.
Every line cited
If we can't cite it, we don't say it. Every sentence links to its source page.
Deleted after delivery
Files are deleted 30 days after delivery, with a full audit log of every access.
7 capabilities behind every claim file chronology.
The claim file chronology is one deliverable of the same platform that reads, sorts, and cites the whole record.
Medical Records OCR
Every page of the produced file read in full, including fax banners and mail logs, which is where receipt dates actually live.
Medical Chronology
Correspondence, records and decisions merge into one timeline, so what was known on each date is visible rather than reconstructed.
Verifiable AI Citations
Every entry carries its page, including records that arrived before a decision and were never mentioned in it.
Medical Summary Reports
It exports into the summary judgment exhibit or the deposition outline in your format.
Medical Record Deduplication
Forty charts pulled from multiple practices and EHR migrations carry their share of duplicate visit notes. Each is matched and collapsed to one canonical record, so the prescribing pattern is read once per real encounter.
Missing Records Identification
A prescribing pattern read across 40 charts is only as sound as the file behind it. When a chart references a visit, refill, or referral that never made it into the production, the gap is flagged before the pattern goes to the board.
Cross-Exam Simulator
A board investigator or defense counsel builds a case from the chart abstraction. This tool maps the questioning a physician facing that hearing is likely to face on the gaps and pattern in their own record. A rehearsal tool, not legal advice.
Bad faith claim file review, answered.
Send one file. We'll tell you what we can read.
No obligation. If the case type is buildable we'll scope it; if it isn't, we'll say so.