How do credits and billing work in Medrecords AI?
Medrecords AI runs on credits. You buy credits, then spend them on pages and reports. Each page you upload costs 1 credit, and duplicate pages are never charged. Each report costs 100 credits, including its verification. You buy credits, save a card and see every charge on the Billing and credits page.
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Start here
Work with the records
- Read the medical chronology
- Check any fact against its source page
- Search your records with exact text or keywords
- Filter and group the documents index
- Add flags, highlights and notes to records
- How duplicate pages are found and removed
- Work through the missing records list
- Add records to an existing case
- Ask questions about a case with Q&A
Write and share
Account and trust
Case type playbooks
What costs credits
| What | Credits |
|---|---|
| Each page you upload | 1 |
| Duplicate pages | 0. They are removed before processing |
| DICOM images | 1 credit for every 5 images, at least 1 credit for each study |
| Confirming the case details | 0 |
| A new report, with its verification and cross-examination | 100 |
| Running verification again on a report | 50 |
| An AI change to the narrative | 10 |
| Hand edits to the narrative | 0 |
If an AI change fails, the credits come back. If you cancel a case in its first minute, every credit for it comes back.
Open the billing page
Press your credit balance in the app to open Billing and credits. It shows:
- Credit balance. How many credits you have. A warning shows when you are "Running low" or "Almost out".
- Payment method. Your saved card.
- Buy credits. Credit packs and custom amounts.
- Transaction history. Every purchase and charge.
- How credits work. A short summary of the costs above.
Buy credits
- Press Buy credits.
- Pick a credit pack, or press Buy a custom amount.
- Check the Price per credit and the Total. Larger packs show what You save.
- Confirm. Your saved card is charged after you confirm.
The credits show in your balance right away.
If you start a case without enough credits, a "Not enough credits" box opens. Press the buy button and you can buy only the credits you are short. Then press Create case again.
Save a card
- Go to Payment method.
- Add your card.
- Mark it as Default if you have more than 1.
Payments run through Stripe. Medrecords AI never stores your card number.
Read your transaction history
Transaction history has 1 row for each change to your balance.
| Column | What it shows |
|---|---|
| Date | When it happened |
| Description | What it was for, such as a purchase, a case or a report |
| Amount | Credits added or used |
| Balance | Your balance after that row |
Use it to match charges to cases for your own invoices.
Tips to spend less
- Leave Remove duplicate pages on. It is on by default. See how duplicate pages are removed.
- Check the case type and files on the Review step before you press Create case.
- If a case fails, use Retry processing. Do not upload the same files as a new case.
Related help
- Run your first case
- Create a report in Report Studio
- How duplicate pages are found and removed
- Read more about duplicate page removal.
Facts checked against the Medrecords AI app code on 2026-10-24.